Resort Manager

Trailborn Hotels & Resorts

Resort Manager overseeing daily operations to ensure exceptional guest experiences and operational efficiency. Leading various departments in a resort environment with a focus on hospitality and financial performance.

Posted 6/6/2026full-timeJackson • Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $135,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee day-to-day resort operations across all departments.
Lead, coach, and develop department managers and team members.
Ensure exceptional guest service standards are maintained throughout the property.
Monitor operational efficiency and implement improvements when needed.
Conduct regular property walks to ensure cleanliness, safety, and presentation standards.
Support opening, closing, and seasonal operational transitions as needed.
Address guest concerns and resolve escalated service issues promptly and professionally.
Ensure guest feedback is reviewed and acted upon to improve service quality.
Promote a culture of hospitality, responsiveness, and proactive service recovery.
Assist in developing and managing departmental budgets and forecasts.
Monitor labor costs, productivity, and operational expenses.
Analyze financial reports and identify opportunities to improve profitability.
Support revenue-driving initiatives and cost-control strategies.
Foster a positive, inclusive, and high-performing workplace culture.
Ensure compliance with company policies, procedures, and employment practices.
Participate in recruitment, onboarding, training, and performance management.
Ensure compliance with all federal, state, and local regulations.
Maintain workplace safety standards and emergency procedures.
Partner with Human Resources and department leaders on workplace investigations and corrective actions when necessary.
Assist in achieving annual operational and financial goals.
Collaborate with executive leadership to enhance resort performance and guest satisfaction.

Requirements

What you’ll need

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
Minimum 5–7 years of hospitality leadership experience, preferably with Marriott in a resort or luxury hotel environment.
Strong leadership, communication, and problem-solving skills.
Experience managing multiple operational departments.
Knowledge of budgeting, labor management, and financial reporting.
Ability to work flexible schedules including evenings, weekends, and holidays.
Proficiency in hotel property management systems and Microsoft Office programs.

Benefits

Comp & perks

Medical
Dental
Vision
Short and Long-term Disability
401K
Holiday
Sick and PTO time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budgetinglabor managementfinancial reportingguest service standardsoperational efficiencyservice recoveryperformance managementhospitality leadershipproperty management systems

Soft Skills

leadershipcommunicationproblem-solvingcoachingteam developmentguest relationsorganizational skillsinclusivityproactive service

Certifications

Bachelor’s degree in Hospitality ManagementBachelor’s degree in Business Administration