Trading 212

Financial Planning and Analysis

• Contribute to the design of group-wide reporting standards and planning foundations, including reporting hierarchies and budget/forecast cadence, identifying automation and process improvement opportunities along the way.
• Partner with Commercial, Marketing, and Product to deliver timely financial insights, KPI tracking, and business cases, translating numbers into clear, actionable language for non-finance stakeholders.
• Support and streamline the monthly close cycle, working closely with the finance team to improve the speed, accuracy, and structure of the close process and progressively contributing to the build-out of group consolidation and management reporting.
• Support ad-hoc strategic finance work, including scenario modelling and new market or initiative analysis.

FP&A Specialist

Customer Support

• Handle client enquiries specifically related to portfolio transfers via chat and email.
• Guide clients through the end-to-end transfer process, explaining requirements clearly and setting the right expectations.
• Investigate and resolve issues related to portfolio transfers, ensuring accurate and timely execution.
• Coordinate with internal teams, especially Transfer Operations, to secure smooth processing of transfer requests.
• Proactively monitor pending cases, follow up where needed and provide clear, timely updates to clients.
• Channel client feedback into concrete suggestions to improve our processes, tools and client experience.
• Act as a trusted point of contact for clients on transfer-related matters, delivering a “premium” support experience.

Customer Experience Specialist

Product Manager

• Strategic Impact: Define clear product strategies and long-term roadmaps tied to macro-outcomes across growth, market expansion, and monetization.
• Discovery & GTM: Lead the 0 → 1 discovery phase for new product lines, identifying market gaps and defining the Go-To-Market strategy.
• Commercial Ownership: Directly impact top-line metrics by identifying revenue levers, improving ARPU, and maximizing customer Lifetime Value (LTV).
• Navigate Complexity: Drive high-level decision-making by integrating complex regulatory requirements (e.g., MiFID II, FCA or equivalent) into the product vision.
• Cross-Functional Alignment: Align senior stakeholders across marketing, commercial, and legal to ensure a consistent focus on high-impact initiatives.

Trading 212

FP&A Specialist

Customer Experience Specialist

Senior Product Owner

Group FP&A Expert