TradeCentric

Account Executive

• Operate with a hunter mentality - proactive, curious, commercially sharp, and motivated by new wins
• Drive net-new revenue by owning the full acquisition cycle from prospecting through contract negotiation and close
• Proactively generate pipeline through outbound prospecting, inbound follow-up, and partner-driven opportunities
• Engage and influence multi-level stakeholders, including executive decision-makers, to position TradeCentric’s strategic value proposition
• Develop and execute strategic account plans to advance opportunities and accelerate deal velocity
• Collaborate with Go-to-Market teams, including Marketing and Strategic Business Enablement, to generate pipeline and support growth initiatives
• Proactively manage pipeline, opportunities, and forecasting to senior management
• Ensure a seamless post-sale transition to Delivery to support long-term customer success
• Be proactive, flexible, and supportive of all team efforts across TradeCentric
• Other duties as assigned

Product Designer

• Work with Product leadership and the Product Management team to plan roadmaps that align with our strategic objectives.
• Leverage customer and stakeholder feedback, product performance and usage data, and competitive analysis in roadmap planning.
• Own the definition of product requirements, including writing clear, detailed user stories and acceptance criteria that enable Engineering to refine, build, test, and deliver high-quality solutions.
• Collaborate with QA by providing unambiguous acceptance criteria that support effective test planning and validation.
• Partner with Design to ensure complex technical workflows are intuitive, safe, and efficient for expert users.
• Collaborate with Marketing and Go-To-Market teams on planning, positioning, enablement, and launches.
• Leverage AI tools effectively as an accelerator to delivering intelligent and intentional products.
• Appropriately incorporate AI to streamline and enhance user workflows.
• Be the voice of the customer and subject matter expert for your product areas by supporting demos, customer conversations, internal training, and critical support escalations.
• Track key performance metrics (KPIs) to measure product success and identify areas for improvement.
• Build and maintain effective relationships with customers and technical partners.
• Support and participate in continuous improvement efforts within the Product team.

Product Manager – User Experience

Solutions Engineer

• Become a subject matter expert on the TradeCentric Platform and the proprietary framework we have developed for implementing our solutions
• Work in a fast-paced, global team environment and collaborate with project teams to solve complex customer problems
• Manage tasks for multiple projects and be capable of task switching between complex problems and projects multiple times per day
• Own your backlog of work, proactively communicate task statuses, and escalate issues with senior engineers and delivery team management as appropriate to ensure project success
• Must be capable of working independently with minimal guidance, and be comfortable asking clarifying questions of the team, and customers
• Work with the project management team to capture and define customer needs, requirements, and scope for customer delivery projects, with a bias toward efficiency and scalability
• Resolve issues that are identified through testing scenarios with customer projects, and respond to production support tickets, in collaboration with the Customer Support team
• Collaborate with internal product management and development teams on platform improvement opportunities and new product ideas
• Become a subject matter expert on a number of platforms and processes in the procurement industry
• Other duties as assigned

Integration Engineer

People Operations

• Own onboarding and offboarding processes, ensuring accurate execution, compliance and a consistent positive employee experience.
• Run day-to-day People Operations independently and serve as the primary operational point of contact for employee inquiries.
• Document, maintain, and continuously improve People Operations processes and policies.
• Support global payroll operations (US and UK), partnering with the HR Director, Accounting, and external vendors.
• Prepare, review, and audit payroll inputs; investigate and resolve discrepancies.
• Ensure payroll practices remain compliant with wage and hour regulations in all U.S. States and countries where TradeCentric has employees.
• Own People Operations compliance readiness, including audits and regulatory filings (EEO-1, Pay Data, SOC II, HR audits, W-2).
• Maintain accurate, up-to-date working knowledge of applicable US and international employment regulations and proactively address compliance risks.
• Own day-to-day HRIS administration (HiBob, Paylocity) and ensure accurate employee data across the lifecycle.
• Conduct regular audits and improve People Operations processes through effective use of HR technology.
• Own end-to-end benefits administration, including enrollments, life events, and preparation for annual renewal.
• Audit benefits enrollments following Open Enrollment to ensure data accuracy and successful transmission between Bswift and vendor systems.
• Support and help facilitate benefits surveys to gather employee feedback and inform decision-making.
• Partner with the Director of People on benefits strategy, enhancements, and continuous improvement initiatives.
• Lead employee engagement initiatives, including designing and delivering new programs that energize teams, support well-being, and foster meaningful connections across remote and in-person workplaces.

People Operations Manager

Full-stack Engineer

• Contribute to research, design, develop, test, and deploy software solutions for your area
• Champion quality and meet quality requirements for all work, including unit test development, adherence to quality gates, and contribution to test plans
• Research API and integration solutions from partner platforms
• Assist in assessing and diagnosing production issues, contribute to recommendations and resolution
• Collaborate with peers and stakeholders in all aspects of Scrum and other team ceremonies
• Contribute to discussions with Development Manager and Product Manager on research, prioritization, scoping, and acceptance criteria for roadmap deliverables
• Support and participate in continuous improvement efforts

Account Executive

Product Manager – User Experience

Integration Engineer

People Operations Manager

Software Engineer – Endpoint Technologies