Trade Quo

Customer Support, Arabic Speaker

Trade Quo

full-time

Posted on:

Location Type: Hybrid

Location: Dubai • United Arab Emirates

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Provide customer service to clients via live chat, phone call, and email
  • Keep clients updated on the status of their requests
  • Identify, escalate and communicate complex issues to the appropriate specialist
  • Ensure compliance with market-specific regulatory requirements
  • Verify documents submitted by clients while adhering to regulatory requirements
  • Prepare and interpret reports and documentation
  • Attend company seminars to stay updated
  • Meet quarterly KPI targets
  • Collaborate with the BD team to develop business strategies
  • Undertake other ad hoc tasks assigned by the manager

Requirements

  • Minimum 1 year experience in Customer Service
  • Fluent in English & Arabic
  • Customer-focused and dedicated to providing exceptional service
  • Strong ability to communicate effectively
  • Proficient in troubleshooting and multitasking
  • Self-motivated and reliable
  • Can-do attitude and a willingness to learn
Benefits
  • Professional growth
  • Dynamic platform
  • Innovative trading solutions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetroubleshootingmultitaskingreport preparationdocument verification
Soft Skills
communicationcustomer-focusedself-motivatedreliablecan-do attitudewillingness to learn