Trade Quo

Customer Support

• Provide customer service to clients via live chat, phone call, and email;
• Keep clients updated on the status of their requests, providing clear and concise communication;
• Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
• Ensure compliance with market-specific regulatory requirements;
• Verify documents submitted by clients within specific regions while adhering to regulatory requirements;
• Prepare and interpret reports and documentation.
• Attend company seminars to stay up to date with the company's business functions and roles.
• Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance.
• Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
• Undertake other ad hoc tasks assigned by the manager.

Customer Support, English Speakers

Operations

• Collaborate with Product, User Acquisition, Marketing, and Tech teams to propose, design, and launch CRM campaigns and workflows.
• Map user journeys and optimize CRM campaigns to enhance funnel conversion rates.
• Support analysis and improvement of CRM campaigns through A/B testing and result analysis.
• Devise strategies to enhance CRM platform usage by automating basic, everyday tasks.
• Extract and analyze data from the CRM platform, utilizing data visualization tools for reporting.
• Collaborate with business stakeholders to understand project requirements and define solution architectures.
• Ensure technical integrity and consistency throughout the solution life-cycle.
• Effectively communicate with both technical and non-technical stakeholders, translating business requirements into technical solutions.

IT TechOps Engineer

Manager

• Develop and execute TradeQuo’s market penetration and growth strategy for South Africa, aligned with the company’s global objectives.
• Recruit, mentor, and manage a high-performing local sales team to deliver measurable results.
• Identify and cultivate relationships with key local partners, brokers, affiliates, and financial institutions to drive expansion and revenue growth.
• Meet and exceed sales targets through effective client acquisition, retention, and tailored trading solutions.
• Work closely with compliance and legal teams to ensure adherence to local regulations and industry standards.
• Partner with global teams in marketing, product, and customer experience to ensure local strategy execution and consistent brand alignment.
• Monitor competitor activity, market trends, and client needs to identify new business opportunities and maintain a competitive edge.

Country Manager

Digital Marketing

• Build high-converting landing pages with AI - Rapidly design, create, and optimize landing pages using AI-powered tools and low-code platforms (Framer, GoHighLevel, and others) for campaigns, promotions, webinars.
• Create ad creatives at scale - Generate compelling visuals, ad copy, banners, social media assets, and video creatives using generative AI tools while ensuring they align with brand guidelines and forex industry compliance.
• Set up automated user communications - Design and implement sophisticated automated journeys including welcome sequences, nurture flows, re-engagement campaigns, and personalized trader communications using marketing automation platforms.
• Leverage low-code platforms - Expert-level hands-on work with GoHighLevel (GHL) for funnels, workflows, CRM automation, and client management; Framer for fast website and landing page building; plus other no-code/low-code tools to streamline operations.
• Automate and optimize marketing workflows - Identify repetitive tasks, build AI driven automations, integrate tools, and continuously improve efficiency across digital campaigns.
• Support campaign execution - Collaborate with the marketing team on A/B testing, performance tracking, and data-driven optimizations to maximize ROI on paid ads, email, and organic channels.
• Ensure compliance and quality - Maintain brand consistency, regulatory compliance (financial advertising rules), and high-quality output while moving at high speed.
• Experiment and innovate - Stay ahead of AI marketing trends, test new tools/workflows, and propose ideas that give us a competitive edge in trader acquisition and retention.

Customer Support, English Speakers

IT TechOps Engineer

Country Manager

AI Native Digital Marketing Specialist