Trade Quo

Customer Support

• Provide customer service to clients via live chat, phone call, and email
• Keep clients updated on the status of their requests
• Identify, escalate and communicate complex issues to the appropriate specialist
• Ensure compliance with market-specific regulatory requirements
• Verify documents submitted by clients while adhering to regulatory requirements
• Prepare and interpret reports and documentation
• Attend company seminars to stay updated
• Meet quarterly KPI targets
• Collaborate with the BD team to develop business strategies
• Undertake other ad hoc tasks assigned by the manager

Customer Support, Arabic Speaker