Customer Support, English Speakers

Trade Quo

Customer Support role at TradeQuo focusing on client interaction in a fintech setting. Managing inquiries and ensuring compliance with regulatory requirements while meeting performance targets.

Posted 6/5/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaJuniorWebsite

About the role

Key responsibilities & impact

Provide customer service to clients via live chat, phone call, and email;
Keep clients updated on the status of their requests, providing clear and concise communication;
Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
Ensure compliance with market-specific regulatory requirements;
Verify documents submitted by clients within specific regions while adhering to regulatory requirements;
Prepare and interpret reports and documentation.
Attend company seminars to stay up to date with the company's business functions and roles.
Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance.
Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
Undertake other ad hoc tasks assigned by the manager.

Requirements

What you’ll need

Minimum 1 year experience in Customer Service
Fluent in English is required
Customer-focused and dedicated to providing exceptional service
Strong ability to communicate effectively
Proficient in troubleshooting and multitasking
Self-motivated and reliable with a proven track record of meeting and exceeding expectations
Can-do attitude and a willingness to learn.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Trade Quo Website LinkedIn All Job Openings 1 - 10 employees Founded 2021 Trade Quo is foreign trade oriented enterprise and its main business covers main import/export products including timber/lumber, aluminium products, apparels. Customer Support, English Speakers Job not on LinkedIn 🔥 1 minute ago 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide customer service to clients via live chat, phone call, and email;
Keep clients updated on the status of their requests, providing clear and concise communication;
Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
Ensure compliance with market-specific regulatory requirements;
Verify documents submitted by clients within specific regions while adhering to regulatory requirements;
Prepare and interpret reports and documentation.
Attend company seminars to stay up to date with the company's business functions and roles.
Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance.
Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
Undertake other ad hoc tasks assigned by the manager. 🎯 Requirements
Minimum 1 year experience in Customer Service
Fluent in English is required
Customer-focused and dedicated to providing exceptional service
Strong ability to communicate effectively
Proficient in troubleshooting and multitasking
Self-motivated and reliable with a proven track record of meeting and exceeding expectations
Can-do attitude and a willingness to learn. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs System Support Specialist - Risk Management, Mandarin Speaking 🕒 June 19, 2025 Zeal Group 501 - 1000 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Responsible for client trading support and system enhancements in a risk management firm. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇨🇳 Chinese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicetroubleshootingreport preparationdocument verificationKPI targets

Soft Skills

effective communicationcustomer-focusedself-motivatedreliablecan-do attitudewillingness to learnmultitasking