TrackingTime

Customer Support

• Help customers with their inquiries.
• Write support articles and tutorials.
• Provide 1:1 online demos, client training and webinars.
• Detect sales opportunities.
• Collaborate with the dev team to troubleshoot issues.
• Collaborate with the product team by presenting customer insights.
• Participate on projects to improve customer satisfaction.

Support Representative / Account Executive

Customer Success Manager

• Onboard new clients
• Provide 1:1 online demos, client training and webinars
• Manage sales opportunities
• Build relationships with clients to deeply understand their needs
• Supervise the support process and quality
• Supervise the onboarding process
• Lead help and training content creation
• Define quality processes to improve customer satisfaction
• Present Customer Retention KPI
• Present Customer Churn KPI
• Present Insights on how to improve customer satisfaction
• Collaborate with Product Marketing bringing customer insights

Frontend Engineer

• Diseñar e implementar integraciones entre nuestro sistema y aplicaciones de terceros
• Garantizar la calidad del software y sus interfaces construidas por el equipo de desarrollo
• Proactividad e iniciativa ante incidentes e imprevistos, autonomía y orientado a resolver
• Colaborar con diseñadores para mejorar la UI/UX
• Evaluar proyectos y definir tiempos de trabajo
• Trabajar en conjunto con otros desarrolladores haciendo código legible y re-utilizable

Support Representative / Account Executive

Customer Success Manager

Senior Frontend Developer