Track Titan

Community Support Specialist

Track Titan

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £15,000 - £30,000 per year

About the role

  • Provide professional support presence via Intercom, Discord and email
  • Create high-quality graphics and guides using Photoshop or Affinity
  • Maintain and manipulate spreadsheets for engagement metrics and feedback
  • Audit community-facing documentation and responses
  • Support the Community Manager with user interactions and data precision

Requirements

  • Fluency in written English is essential
  • Availability during UK evenings
  • Proficiency in Excel and/or Google Sheets
  • Proficient in Adobe Photoshop and/or Affinity Suite
  • Detail-oriented with error-free data entry
  • Empathetic communicator
Benefits
  • Quarterly learning day and budget
  • Full remote/office flexibility according to what works for you with a great London HQ
  • Generous options package as a key early employee
  • Private pension (for UK employees)
  • Private health insurance (for UK employees)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelGoogle SheetsAdobe PhotoshopAffinity Suitedata entrygraphics creationengagement metricsdocumentation auditing
Soft Skills
detail-orientedempathetic communicator