Track Titan

Customer Support

• Provide professional support presence via Intercom, Discord and email
• Create high-quality graphics and guides using Photoshop or Affinity
• Maintain and manipulate spreadsheets for engagement metrics and feedback
• Audit community-facing documentation and responses
• Support the Community Manager with user interactions and data precision

Community Support Specialist

Product Manager

• Own the product day-to-day
• Take ownership of the product lifecycle
• Drive user research and discovery
• Build our product analytics capability
• Set product direction with leadership
• Bridge engineering and community
• Help shape the product function

Data Analyst

• Help define what questions to ask and answer through data-based insights
• Collaborate with teams across functions to analyze billions of data points
• Opportunity to branch into investor reporting and work with tech teams
• Direct reporting to the founder and CEO

Machine Learning Engineer

• Build the telemetry understanding layer
• Evolve our coaching intelligence
• Set the ML technical direction
• Lead and grow the ML team
• Ship models that reach users

Community Support Specialist

Product Manager

Data Analyst

Senior ML Engineer – ML Lead