Design, develop, and customize ServiceNow applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs.
Leverage ServiceNow Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations.
Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments.
Monitor and optimize ServiceNow platform performance, ensuring scalability and efficient operation across development, testing, and production environments.
Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions.
Create and maintain technical documentation for integrations, workflows, and configurations; provide training and Tier 2/3 support to administrators and power users as needed.
Support Multi-Tenancy & Domain Separation project and solution once live in system.

Requirements

Bachelor’s degree from an accredited university or equivalent experience.
ServiceNow Certified System Administrator (CSA) required
5 years’ experience with ServiceNow platform administration, development, and customer integrations.
3 years’ of experience integrating ServiceNow with third-party systems such as NetSuite, Active Directory, and Azure.
5 years’ experience with ServiceNow modules, including ITSM, ITOM, CSM, and others.
5 years’ experience with ServiceNow security models, ACLs, and domain-specific configurations.
5 years’ experience with JavaScript, Glide API, REST/SOAP web services, and MID Server configurations.
Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines.
Excellent written and verbal communication skills.

Benefits

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowJavaScriptGlide APIREST web servicesSOAP web servicesMID Server configurationsServiceNow modulesrole-based access controlsbusiness rulesUI policies

Soft Skills

analytical skillsproblem-solving skillscommunication skillsinterpersonal skillsorganizational skillsability to manage prioritiesability to meet deadlines

Certifications

ServiceNow Certified System AdministratorBachelor's degree