TRAC Recruiting

Support Engineer

• Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally.
• Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes.
• Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership.
• Collaborate across Finance, Sales, and Engineering to learn and adopt new practices.
• Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates.
• Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions.
• Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction.

Software Technical Support

Bilingual

• Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally.
• Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes.
• Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership.
• Collaborate across Finance, Sales, and Engineering to learn and adopt new practices.
• Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates.
• Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions.
• Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction, including Spanish speaking clients in Puerto Rico.

Bilingual Software Support

QA Engineer

• Contribute to quality and requirements management across a web-based dashboard and reporting platform, a cross-platform mobile application built using .NET MAUI.
• Execute testing for new features, enhancements, and defect fixes across web and mobile applications.
• Perform release validation activities, including support for scheduled evening and occasional weekend deployments.
• Conduct regression testing to ensure existing functionality remains stable.
• Verify defect resolutions and confirm fixes address reported issues.
• Create clear, detailed, and reproducible defect reports.
• Collaborate with distributed QA resources to maintain consistent testing coverage across time zones.
• Identify risks, gaps, and opportunities to improve overall product quality.
• Gather and document business and functional requirements.
• Translate stakeholder needs into detailed, testable acceptance criteria.
• Facilitate communication between business users and development teams.
• Help define, document, and refine internal processes and workflows.
• Support backlog refinement and requirements clarification activities.
• Ensure requirements remain clear, actionable, and measurable throughout development.
• Consistently identify issues before they reach production environments.
• Improve the clarity, completeness, and testability of product requirements.
• Contribute to smooth and reliable software releases.
• Strengthen documentation and operational processes.
• Build productive relationships with technical teams, stakeholders, and QA partners.
• Help create a culture of quality throughout the development lifecycle.

QA Analyst/Business Analyst

Operations

• Monitor and manage key business initiatives to ensure projects remain on schedule and aligned with company objectives.
• Facilitate leadership meetings, track action items, and promote accountability across teams.
• Create and maintain operational dashboards, performance metrics, and executive reporting.
• Support strategic planning efforts and oversee progress toward organizational goals.
• Administer and optimize business software platforms, including sales and prospecting tools.
• Coordinate initiatives across Sales, Marketing, Product, Engineering, and Customer Success teams.
• Lead the operational coordination of new customer deployments.
• Develop implementation schedules, milestones, and project plans.
• Organize customer onboarding, training, and rollout activities.
• Identify implementation risks and proactively resolve issues.
• Ensure successful customer launches and smooth transitions into ongoing support.
• Assist with employee onboarding, training programs, and compliance-related activities.
• Support hiring managers throughout the recruitment and interview process.
• Coordinate new hire readiness and onboarding logistics.
• Prepare materials and follow-up actions for leadership meetings.
• Manage vendor relationships, contracts, and administrative processes.
• Assist with budget monitoring and operational reporting.
• Coordinate company events, meetings, and special projects.

Operations Manager

Sales

• Develop and execute a territory growth strategy focused on affinity and group travel partnerships.
• Identify, prospect, and secure new organizational partners.
• Build long-term relationships with group leaders, decision-makers, and program coordinators.
• Conduct presentations and informational meetings for prospective partners and travelers.
• Collaborate with partners to market and promote travel programs effectively.
• Travel regularly within the territory to meet clients, attend events, and strengthen partnerships.

Travel Affinity Group Salesperson

Backend Engineer

• Provide technical leadership for a team of engineers, influencing architecture, design patterns, and implementation strategies.
• Lead, mentor, and support developers through project planning, task prioritization, code reviews, and professional growth.
• Design and develop scalable APIs, integration services, and communication frameworks that connect internal applications with external systems.
• Establish standards and best practices for service-oriented and distributed system architectures.
• Own the successful delivery of engineering initiatives, ensuring projects are well-scoped, thoroughly tested, and completed on schedule.
• Implement resilient integration patterns, including error handling, monitoring, retry mechanisms, and fault-tolerant workflows.
• Build and maintain data integration processes that support accurate, secure, and efficient information exchange.
• Promote software quality through code reviews, automated testing, documentation, and engineering standards.
• Collaborate with product managers, architects, and business stakeholders to align technical solutions with organizational goals.
• Continuously identify opportunities to improve engineering processes, tooling, and system performance.

PHP Technical Lead Engineer

Platform Engineer

• Design, develop, and support scalable data pipelines and cloud-native data architectures.
• Build and maintain production-ready applications and data processing frameworks using Python, PySpark, Scala, and related technologies.
• Partner with engineering and business stakeholders to deliver analytics-ready datasets and reporting capabilities.
• Contribute to technical architecture decisions, platform improvements, and development best practices.
• Develop and optimize ETL/ELT workflows and streaming data solutions.
• Create and manage data models, reporting structures, and analytics dashboards using AWS-native tools.
• Work with relational and NoSQL databases to support high-volume data processing and storage requirements.
• Implement cloud infrastructure solutions leveraging AWS services and container orchestration platforms such as Kubernetes or ECS.
• Collaborate with operations teams on backup, disaster recovery, data retention, and security strategies.
• Participate in code reviews, technical mentorship, and collaborative problem-solving across the engineering organization.
• Evaluate and recommend modern technologies and frameworks that improve scalability, efficiency, and reliability.

Lead Data Platform Engineer

• Collaborate with cross-functional, distributed teams to deliver high-quality software solutions.
• Design and develop high performing healthcare systems critical to patient care
• Lead technical initiatives with scalability, reliability and maintainability
• Mentor team members and provide constructive feedback through code reviews and pull requests.
• Support occasional client-related issues and gain deep expertise in their application.

Software Technical Support

Bilingual Software Support

QA Analyst/Business Analyst

Operations Manager

Travel Affinity Group Salesperson

Travel Affinity Group Salesperson

Travel Affinity Group Salesperson

Travel Affinity Group Salesperson

Travel Affinity Group Salesperson

PHP Technical Lead Engineer

Lead Data Platform Engineer

Senior Full-stack .NET Core Developer