TRAC Intermodal

Project Manager

• Serve as the accountable owner for TRAC’s project outcomes, ensuring alignment with key priorities such as chassis fleet reliability, equipment availability, operational efficiency, and customer service excellence.
• Maintain a deep understanding of project objectives and continuously guide teams toward delivering measurable value—not just completing tasks.
• Identify risks and dependencies across internal teams (Operations, Equipment Services, IT, Finance, Customer Support) and external partners (railroads, terminals, depots, and drayage providers).
• Lead Agile ceremonies and support cross‑functional teams working on initiatives such as chassis tracking enhancements, customer visibility tools, depot process improvements, billing modernization, and operational automation.
• Collaborate with Product Owners to refine backlogs that reflect TRAC’s operational priorities, customer commitments, and service-level expectations.
• Convert Agile sprint progress into executive‑ready waterfall‑style reporting, including milestone tracking, critical path updates, and operational impact summaries.
• Build strong, trust‑based relationships across TRAC’s business units and with external partners who influence equipment flows, terminal performance, and customer experience.
• Communicate complex operational and technical information in a clear, concise, and actionable way tailored to each audience—from depot managers to senior executives.
• Provide transparent reporting that connects project progress to TRAC’s KPIs, including fleet quality, turn‑time performance, cost efficiency, and customer satisfaction.
• Develop and maintain project plans, RAID logs, dashboards, and documentation with exceptional attention to detail and accuracy.
• Ensure consistent adherence to TRAC’s project governance processes while identifying opportunities to streamline workflows across operations and technology teams.
• Coordinate cross‑functional activities to ensure alignment, remove blockers, and maintain momentum in a dynamic intermodal environment.
• Evaluate project decisions through the lens of operational efficiency, cost savings, chassis utilization, service reliability, and customer value.
• Partner with Finance and Operations leadership to ensure projects deliver measurable ROI—whether through reduced maintenance costs, improved fleet visibility, enhanced customer tools, or optimized depot operations.
• Use data and metrics to validate assumptions, measure progress, and support informed decision‑.
• Ask probing questions to uncover operational risks, clarify requirements, and challenge assumptions—especially in areas involving equipment lifecycle, partner dependencies, or technology integrations.
• Encourage a culture of continuous improvement, operational discipline, and data‑driven decision‑.
• Validate that proposed solutions address root causes and support TRAC’s long‑term strategic goals.

Billing Specialist

• Assist with entering alpha/numeric information into the company database
• Verify input data to ensure accuracy of completed work; scanning and editing for errors during processing
• Work as a team member to think conceptually about ways to efficiently collect data and enhance the database to maximize results/outcomes
• Gather documentation and research various databases
• Create and distribute reports for various pool, field, and operational activities
• Continue to identify and correct system issues and develop process improvements

Billing Analyst

• Ability to work effectively in Microsoft excel (Incl. Pivot Tables, Formulas, etc.)
• In house software systems, Application support, JIRA, and Internal/External websites (Raw EDI, SSL/Terminal sites, etc.)
• Ability to learn and use knowledge of in house systems, contracts, and business rules to ensure accurate billing.
• Work effectively with peers to foster a positive working environment and support overall team productivity
• Create and facilitate process improvements to maximize the team’s productivity and confirm process implementation success.
• Train members of billing team on new processes, and reports.
• Effective oral and written communication skills.
• Ability to prioritize and delegate work to team members as managed by their supervisor.
• Handle closing quality control process for their assigned areas
• Willingness and ability to work independently on assigned tasks
• Ability to work in various pools as needed using transferrable knowledge
• Ability to learn new systems and processes to support business changes

Senior Billing Analyst

Collections

• Consistently achieve monthly collection performance by maintaining results within 2% of the established collection target
• Responsible for assigned TRAC customer portfolio and reconciliation of associated receivables; inclusive of open balances, on account credit, and open payments
• Proper use of escalation paths to ensure timely identification and remediation of roadblocks which pose a risk to departmental objectives
• Leverage data driven collection strategies and targeted outreach techniques to effectively reduce DSO and enhance overall receivables performance
• Build strong, collaborative relationships with customers and internal partners to ensure timely resolution of billing issues, disputes, and outstanding balances, supporting consistent and efficient collection performance
• Draft clear, professional, and well structured collections correspondence with strong grammar and precision, effectively communicating delinquency status and reinforcing collection efforts through accurate, data supported insights
• Maintain thorough documentation of all account activities, ensuring all actions are accurately recorded in Oracle to provide full visibility for management
• Ability to trace unreachable customers via online searches, SCAC Online and Carrier411
• Analyze billing and payment trends to identify collection process improvement opportunities and provide actionable intelligence for informed decision making

Collections Representative

Account Executive

• As an Inside Sales Representative, you will manage existing accounts to maximize revenues, while also calling leads to develop new business.
• You will process the onboarding of new Motor Carrier business gained from both the Inside and Outside Sales teams.
• Collaborate with the Customer Service department to ensure we meet Motor Carrier equipment demands daily.
• Secure and renew contracts with Motor Carriers.
• Identify and target potential clients in the transportation industry.
• Conduct outbound sales calls and emails to generate new business.
• Qualify leads and follow up on marketing-generated leads.
• Develop and maintain a pipeline of prospective clients.
• Customer Relationship Management: Build and maintain strong relationships with existing clients.
• Address customer inquiries and resolve issues in a timely manner.
• Conduct regular follow-ups to ensure customer satisfaction.
• Develop and implement effective sales strategies to achieve sales targets.

Inside Sales Representative

• Identify and target potential clients in the transportation industry.
• Conduct outbound sales calls and emails to generate new business.
• Qualify leads and follow up on marketing-generated leads.
• Develop and maintain a pipeline of prospective clients.
• Reach out to potential leads (Drayage Motor Carriers) daily to assist in securing new lease business and gaining market share.
• Build and maintain strong relationships with existing clients.
• Communicate frequently via phone and email.
• Understand clients' transportation needs and provide tailored solutions.
• Address customer inquiries and resolve issues in a timely manner.
• Conduct regular follow-ups to ensure customer satisfaction.
• Develop and implement effective sales strategies to achieve sales targets.
• Collaborate with the sales team to create and execute sales plans.
• Monitor market trends and competitor activities to identify opportunities.
• Coordinate with multiple internal departments to onboard new accounts.
• Secure pricing, equipment bookings, credit approval, contract setup, etc., for new leases.
• Assist Regional Sales Managers with processing new term lease deals.
• Maintain accurate records of sales activities and customer interactions in Salesforce.
• Prepare and present sales reports to management.
• Use CRM software (Salesforce) to manage and track sales activities.

Sales

• Support revenue growth efforts by clearly communicating TRAC’s product capabilities to existing and prospective customers.
• Assist in developing account plans and participate in quarterly business reviews to monitor performance and identify potential opportunities.
• Help identify and qualify business development opportunities that contribute to long‑term revenue expansion.
• Contribute to the development and execution of a data‑driven sales approach aimed at meeting revenue and growth objectives.
• Maintain strong, trust‑based relationships with key enterprise customers to support retention and account growth.
• Manage key portions of the sales cycle for multi‑year agreements, including lead qualification, proposal support, and coordination during negotiation and contract processes.
• Provide input on pricing recommendations by analyzing customer profiles, competitive dynamics, risk considerations, technology needs, and historical demand trends.
• Collect and summarize market intelligence on competitor products, services, and positioning to help inform strategy and strengthen TRAC’s competitive insights.

TRAC Intermodal

Project Manager

Billing Analyst

Senior Billing Analyst

Collections Representative

Inside Sales Representative

Inside Sales Representative

Senior Sales Manager

Project Manager – PPMO