TRAC Intermodal

Project Manager

• Serve as the accountable owner for TRAC’s project outcomes
• Maintain a deep understanding of project objectives
• Identify risks and dependencies across internal teams
• Lead Agile ceremonies
• Build strong, trust-based relationships across TRAC’s business units
• Provide transparent reporting that connects project progress to TRAC’s KPIs
• Develop and maintain project plans, RAID logs, dashboards, and documentation
• Evaluate project decisions through the lens of operational efficiency

Project Manager – PPMO

Operations

• Provide dedicated control, execution and management of the term lease chassis off-hire damage billing processes.
• Ensure all associated parties are providing updates in a timely manner.
• Update internal tracking documents showing progress toward securing damage billing.
• Engage with depot operators to ensure they submit chassis repair estimates.
• Ensure estimates are presented to the customer in a timely manner.
• Review off-hire M&R estimates for accuracy and completeness.
• Ensure damage items are identified and accurate as well as any wear and tear items.
• Engage depots with any updates or corrections needed on an estimate.
• Partner with Depot Ops team to ensure all persons remain informed of current activities and / or issues.
• Follow-up with customers to ensure they provide acknowledgement and / or feedback relating to damage estimates presented.
• Follow-up with customers and depots to ensure damage billing is approved.
• Ensure all damage billing is submitted for payment.
• Follow up with billing team and track submission results / billing generated.
• Engage with TRAC Commercial team to ensure they remain informed of activities and for any customer support as needed.
• Create and maintain excel spreadsheets to track operations progress.
• Work with depots and field technical personnel to resolve any discrepancies/issues for maintenance estimates.
• Maintain Off-hire tracking sheet showing progress toward completion.
• Monitor redelivery reports and inventories for accuracy.

Operations Analyst

• Serve as the accountable owner for TRAC’s project outcomes, ensuring alignment with key priorities such as chassis fleet reliability, equipment availability, operational efficiency, and customer service excellence.
• Maintain a deep understanding of project objectives and continuously guide teams toward delivering measurable value—not just completing tasks.
• Identify risks and dependencies across internal teams (Operations, Equipment Services, IT, Finance, Customer Support) and external partners (railroads, terminals, depots, and drayage providers).
• Lead Agile ceremonies and support cross‑functional teams working on initiatives such as chassis tracking enhancements, customer visibility tools, depot process improvements, billing modernization, and operational automation.
• Collaborate with Product Owners to refine backlogs that reflect TRAC’s operational priorities, customer commitments, and service-level expectations.
• Convert Agile sprint progress into executive‑ready waterfall‑style reporting, including milestone tracking, critical path updates, and operational impact summaries.
• Build strong, trust‑based relationships across TRAC’s business units and with external partners who influence equipment flows, terminal performance, and customer experience.
• Communicate complex operational and technical information in a clear, concise, and actionable way tailored to each audience—from depot managers to senior executives.
• Provide transparent reporting that connects project progress to TRAC’s KPIs, including fleet quality, turn‑time performance, cost efficiency, and customer satisfaction.
• Develop and maintain project plans, RAID logs, dashboards, and documentation with exceptional attention to detail and accuracy.
• Ensure consistent adherence to TRAC’s project governance processes while identifying opportunities to streamline workflows across operations and technology teams.
• Coordinate cross‑functional activities to ensure alignment, remove blockers, and maintain momentum in a dynamic intermodal environment.
• Evaluate project decisions through the lens of operational efficiency, cost savings, chassis utilization, service reliability, and customer value.
• Partner with Finance and Operations leadership to ensure projects deliver measurable ROI—whether through reduced maintenance costs, improved fleet visibility, enhanced customer tools, or optimized depot operations.
• Use data and metrics to validate assumptions, measure progress, and support informed decision‑.
• Ask probing questions to uncover operational risks, clarify requirements, and challenge assumptions—especially in areas involving equipment lifecycle, partner dependencies, or technology integrations.
• Encourage a culture of continuous improvement, operational discipline, and data‑driven decision‑.
• Validate that proposed solutions address root causes and support TRAC’s long‑term strategic goals.