Operations Analyst

TRAC Intermodal

Operations Analyst providing dedicated control and management of damage billing processes for term lease chassis. Engaging with customers and depot operators to ensure timely updates and accurate estimates.

Posted 6/17/2026full-timePrinceton • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide dedicated control, execution and management of the term lease chassis off-hire damage billing processes.
Ensure all associated parties are providing updates in a timely manner.
Update internal tracking documents showing progress toward securing damage billing.
Engage with depot operators to ensure they submit chassis repair estimates.
Ensure estimates are presented to the customer in a timely manner.
Review off-hire M&R estimates for accuracy and completeness.
Ensure damage items are identified and accurate as well as any wear and tear items.
Engage depots with any updates or corrections needed on an estimate.
Partner with Depot Ops team to ensure all persons remain informed of current activities and / or issues.
Follow-up with customers to ensure they provide acknowledgement and / or feedback relating to damage estimates presented.
Follow-up with customers and depots to ensure damage billing is approved.
Ensure all damage billing is submitted for payment.
Follow up with billing team and track submission results / billing generated.
Engage with TRAC Commercial team to ensure they remain informed of activities and for any customer support as needed.
Create and maintain excel spreadsheets to track operations progress.
Work with depots and field technical personnel to resolve any discrepancies/issues for maintenance estimates.
Maintain Off-hire tracking sheet showing progress toward completion.
Monitor redelivery reports and inventories for accuracy.

Requirements

What you’ll need

Two (2) years experience in transportation or billing / accounting type job preferred
Skilled in the use of Microsoft Excel and Outlook
Preferred understanding of Intermodal M&R to include billing and tariff concepts
Ability to learn and adapt to new internal software system
Ability to perform data entry type functions with attention to detail
Ability to identify problems, process resolution and implement action or solution timely
Ability to function effectively in a fast paced, team-oriented work environment
Ability to meet deadlines, prioritize workloads and handle multiple tasks.
Ability to participate on a team in support of the group for overall mutual success.

Benefits

Comp & perks

Medical
Dental
Vision
Rx.
FSA
HSA
PTO
Sick time
Life Insurance
company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrybillingdamage billingM&R estimateschassis repair estimatestracking documentsproblem identificationprocess resolutionattention to detailtariff concepts

Soft Skills

adaptabilityteam-orientedtime managementprioritizationcommunicationcustomer supportfollow-upcollaborationissue resolutiondeadline management