TP

Automotive Customer Service Representative, Bilingual (Spanish)

TP

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Arizona

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Job Level

Junior

About the role

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns ( English & Spanish )
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

Requirements

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.