Lifestyle Partnerships Manager
Substack
Automotive Sales & Service Representative
TP
full-time
Posted on:
Location: Alabama, Arizona, California, Colorado • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information for auditing and reporting purposes. Provide feedback on call issues. Upsell if required.
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
- Internet requirements: Minimum subscribed download rate equal or exceeds 25.0 Mbps; Minimum subscribed upload rate equal or exceeds 10.0 Mbps; ISP must have no packet loss and ping under 50ms; Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
- Clean and quiet workspace.
- Proof of internet speed required.
