Healthcare Customer Service Representative
TP
Job Level
Junior
About the role
- TP is a global digital business services company delivering digitally powered business services.
- Promote brand awareness by offering additional products and services to meet customer needs.
- Upsell/increase customer benefits, rebuttal/save the sale, and meet conversion metrics.
- Proactively address customer needs in a timely manner and perform related duties as assigned.
- Thrive as a team player in a fast paced, high energy, change oriented environment.
- Ensure adherence to policies and procedures including Security, HR, and Operations.
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of Sales / Customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
- Excellent attendance history required.
- Must pass mandatory background checks which may include pre-screenings, drug testing, and a credit check.
- Key Competencies: Process Excellence; Collaboration; Communication; Organizational Skills; Emotional Intelligence; Open-Mindedness; Critical Thinking; Solution-Oriented.