Bilingual Account Officer
Aviso Wealth
Order Management Specialist, Bilingual
TP
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
TypeScript
About the role
- The Order Management Specialist is responsible for tracking and supporting the sales order cycle (from order to delivery), ensuring smooth order execution and revenue recognition based on current and future policies, procedures, and guidelines.
- Acts as a brand ambassador across the company’s functional units, including training support staff at all levels when required.
- Makes recommendations to processes and systems to improve customer service delivery and reduce costs through analysis and feedback collected from various sources (customer surveys, internal surveys, training/feedback sessions, call center KPI data, Salesforce, etc.).
- Responsible for handling internal or external L2 escalations, including ongoing follow-up with customers and key internal stakeholders.
- Resolve all escalated customer and stakeholder inquiries in accordance with prescribed service levels, leveraging internal knowledge, training, and RBH tools.
- Coordinate with other internal departments to facilitate resolution of issues related to order status, billing, ship dates, product availability, discounts, quality issues, and damaged or mis-shipped products.
- Deliver a superior customer experience in every interaction with stakeholders, meeting or exceeding internal customer expectations.
Requirements
- Must be at least 21 years old
- Full-time availability
- Overall work experience: 3–5+ years in a customer service environment or an operations support role, with 2+ years in a leadership role
- Education – College or university degree
- Proficient MS Office skills
- SAP (preferred)
- Understanding of how CRM systems operate
- Self-motivated and able to work in a fast-paced environment
- Time and email management skills within a fast-paced, matrixed enterprise model
- Cross-functional perspective and coordination
- Demonstrates communication and diplomacy skills to build partnerships across multiple enterprise-wide departments
- Excellent wired home internet connection – Wi‑Fi is not permitted
Benefits
- Hybrid work (minimum 3 days on-site in Toronto)
- Employee referral program – $500 for each successful referral hire
- Excellent medical, dental, and benefit plans
- Great everyday product and service perks through the Canada employee benefits program
- Career advancement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceoperations supportorder managementrevenue recognitionprocess improvementescalation handlingtime managementemail managementdata analysisCRM systems
Soft skills
communicationdiplomacyself-motivationcross-functional coordinationcustomer experienceleadershipproblem-solvingstakeholder managementtrainingfeedback collection
