Contact Centre Representative – Bilingual (French, English)
CIBC US
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- First point of contact for clients
- Support clients in their day-to-day banking needs
- Quickly resolve issues and provide personalized solutions
- Engage clients in meaningful interactions
- Proactively suggest banking options
- Work remotely with occasional on-site requirements
Requirements
- Fluent in French and English
- Ability to work independently as an Agent @ Home
- Wired Internet connection with minimum download speed of 15 mbps and upload speed of 10 mbps
- Flexibility to work evenings and weekends
- Strong knowledge of CIBC systems and products
- Experience in customer service or call center environment
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers recognition program
- Purpose Day - a paid day off for growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client engagementproblem resolutionpersonalized solutionsindependent workflexibilitycommunication