Business Development Representative – Service Coordinator

Toyota of Boerne

full-time

Posted on: 10/7/2025

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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💰 $16 - $17 per hour

Junior

About the role

Make high-volume outbound calls to customers, proactively scheduling routine maintenance appointments
Handle inbound calls, texts, and chats with professionalism and efficiency
Follow approved call guides and scripts to ensure consistency and quality
Schedule appointments with precision—confirming dates, times, locations, and transportation options
Document every interaction thoroughly in our CRM/DMS systems
Protect customer privacy by handling all personal information securely
Achieve performance standards that reflect excellence: Average Handle Time: under 3 minutes, Appointment Show Rate: 88% or higher, Quality Assurance Score: 90% or higher
Use approved tools (BDC Assistant, DMS, CRM) to provide quick, accurate information
Escalate technical or warranty questions to Service Advisors when needed

Must reside in Texas (100% remote position)
High school diploma or equivalent
Excellent verbal and written communication skills
Strong attention to detail and organization
Ability to thrive in a high-volume environment (200 - 250 calls/ day)
Computer proficiency and ability to learn CRM/DMS systems
Reliable high-speed internet and a quiet, professional home workspace
1+ years of call center, outbound calling, or appointment setting experience (Preferred)
Customer service or sales background (Preferred)
Automotive industry experience (but not required—we'll train you!) (Preferred)
Bilingual in English and Spanish ($17/hour starting rate) (Preferred)

Benefits

Competitive Pay: $16/hour base ($17/hour if bilingual) with top performers earning $30-$33/hour total
Real Bonus Potential: Our top earner in September made over $4,600 in bonus alone
100% Remote: Work from home with flexibility
Clear Growth Path: BDC Coordinator ? Team Lead ? BDC Manager (we promote from within!)
Full Benefits Package: 401(k) Health, Dental, and Vision insurance
Paid time off
Paid training
Multi-Dealership Exposure: Be part of the success story at all four of our dealerships
A Company That's Growing: New opportunities are creating themselves every month

Tip: use these terms in your resume and cover letter to boost ATS matches.

CRM systemsDMS systemscall center experienceoutbound callingappointment settingcustomer servicesales experiencebilingual in English and Spanish

verbal communicationwritten communicationattention to detailorganizationability to thrive in high-volume environmentprofessionalismefficiency

high school diploma or equivalent