Toyota of Boerne

Business Development Rep

• Make high-volume outbound calls to customers, proactively scheduling routine maintenance appointments
• Handle inbound calls, texts, and chats with professionalism and efficiency
• Follow approved call guides and scripts to ensure consistency and quality
• Schedule appointments with precision—confirming dates, times, locations, and transportation options
• Document every interaction thoroughly in our CRM/DMS systems
• Protect customer privacy by handling all personal information securely
• Achieve performance standards that reflect excellence: Average Handle Time: under 3 minutes, Appointment Show Rate: 88% or higher, Quality Assurance Score: 90% or higher
• Use approved tools (BDC Assistant, DMS, CRM) to provide quick, accurate information
• Escalate technical or warranty questions to Service Advisors when needed

Business Development Representative – Service Coordinator