Broker Manager
Toyota (GB) plc
full-time
Posted on:
Location Type: Hybrid
Location: Portsmouth • United Kingdom
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Tech Stack
About the role
- Formulate and drive the broker-specific strategic roadmap, aligning with 3 and 5-year business plans.
- Act as the strategic representative for the KINTO Broker program in weekly and monthly Pricing Committees.
- Manage relationships with allocated Brokers to achieve KINTO penetration objectives.
- Establish and monitor reporting to track broker performance against MTBP targets.
- Maintain a high degree of separation and ‘ethical walls’ between Toyota/Lexus franchise offers and multi-brand sales channels.
- Ensure the product offering is precisely calibrated to market needs by coordinating with KINTO UK, TGB and TFS teams.
- Ensure all brokers operate compliantly and meet all agreed programme criteria and regulated principles.
- Working with ‘Oversight’ ensure all mandatory training has been completed and any recovery plans are tightly adhered to.
- Propose and develop broker training programmes in synchronisation with the Toyota Academy.
- Derive market feedback from the field to influence pricing, promotion, and residual value plans.
- Make KINTO Lease the most admired P.C.H (Personal Contract Hire) and B.C.H (Business Contract Hire) product for customers and broker partners to work with.
- Programme Contributions: provide strategic input and offer market intelligence, specifically identifying how the broker channel can accelerate its overall objectives.
- Innovation Leadership: take a forward-looking approach and anticipate the competitive landscape to ensure KINTO UK remains at the forefront of innovation and product evolution within the intermediary market.
- Innovate Broker Collaboration: proactively seek and develop new ways of working with brokers to identify unique deal structures or joint opportunities. This includes creating collaborative frameworks that allow KINTO and broker partners to co-create solutions for large-scale fleet requirements or niche market segments.
- Broker Channel Target Achievement: responsibility for KINTO Mid-Term Business Plan (MTBP) targets.
- With respect to TGB Localisation & Service Levels: collaborating with the Localisation team to enhance service levels for broker-introduced drivers.
- Joint Opportunity Development: identifying new ways of working with brokers to seek out joint deals and bespoke fleet solutions, acting as a "challenger of status quo" to unlock new volume.
- Performance Modelling & Stock Control: managing broker-specific campaigns focused on performance modelling and strategic stock control to maximise commercial opportunities.
- Broker Network Oversight & Compliance: ensuring "Good Customer Outcomes" by partnering with internal KINTO compliance and broker compliance teams to maintain rigorous FCA oversight.
- Broker In-Life Support: leading in-life functions for broker partners, ensuring high service standards and effective handling of regulated complaints.
- Commercial Delivery & ROA: participating in the Pricing Committee to ensure accuracy and agility, holding ultimate accountability for sales targets and Return on Assets (ROA).
- Reporting and Insights: providing comprehensive reporting and management insights to the leadership team to support data-driven decision-making for the UK broker market.
Requirements
- Experience working with, or in vehicle broker network
- Demonstrated experience in achieving sales targets by leveraging all available skills and information to optimise strategies and drive results.
- Proven experience in developing and implementing long-term business strategies.
- Experience in fleet management and vehicle leasing.
- Strong leadership experience, with a track record of managing and developing high-performing teams.
- Strong customer service orientation and commitment to delivering excellent customer outcomes.
- Experience in conducting market research and analysing competitor landscapes.
- Knowledge of regulatory compliance requirements within the automotive and mobility sectors.
- Exemplary relationship-building skills, with the ability to navigate, influence, and collaborate effectively all stakeholders and partners
- Strong relationship qualities that inspire and motivate partners.
- Strategic mindset with the ability to envision and plan for long-term goals.
- Adaptability to navigate changing market conditions and priorities.
- Excellent communication skills for effective stakeholder engagement.
- Technical proficiency in relevant tools and technologies.
- Innovative thinking to introduce new ideas and improvements.
- Accountability for personal and team performance.
- Collaborative spirit to work seamlessly with cross-functional teams.
- A positive, energetic approach to travel, viewing regular physical presence at various sites as essential for effective collaboration and success.
Benefits
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Hybrid working policy 2 days from home each week should you want to
- Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Free onsite car parking
- Onsite nursery with discounted prices
- Well-being hour each month
- Discounts on Toyota & Lexus Cars
- Well-being events
- Volunteer Days
- Employee assistance programmes
- Free fruit in the office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fleet managementvehicle leasingsales target achievementlong-term business strategy developmentmarket researchperformance modellingstock controlregulatory compliancedata-driven decision-makingbroker training programme development
Soft Skills
leadershipcustomer service orientationrelationship-buildingstrategic mindsetadaptabilitycommunicationinnovative thinkingaccountabilitycollaborationinfluence