Toyota (GB) plc

Customer Service, Driver Support Advisor

Toyota (GB) plc

contract

Posted on:

Location Type: Hybrid

Location: Portsmouth • United Kingdom

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About the role

  • As the first point of contact for our customers, you will assist with their queries and questions via both telephone and email, with live chat and WhatsApp being planned for the near future. You will also receive the required training to enable you to confidently handle customer queries and produce, analyse reports.
  • Above all, the aim is to offer world class service with every customer interaction.
  • Working with multiple customers across the entire driver journey
  • Handling queries into the helpdesk via phone, email and live chat and WhatsApp in the future
  • Aim to resolve queries first time
  • Build sustainable and trusted relationships through open and interactive communication
  • Handle complaints, providing solutions and alternatives within agreed time limits to enable the best resolution
  • Become an advocate of our products and services
  • Review customer reporting, identifying and correcting errors or exceptions
  • Update and maintain customer information within our CRM system
  • Complete administration tasks, such as logging and posting fuel cards
  • Identification and implementation of business and process improvements
  • Go the extra mile to engage customers and fleet contacts

Requirements

  • To succeed in the role, you will need to be patient, empathetic, and passionate about communication. Putting yourself in our customers shoes you will advocate for them when necessary.
  • Being naturally curious and confident, you will need to enjoy troubleshooting and investigating enabling you to resolve customers queries.
Benefits
  • Working Hours 37.5 per week Monday – Friday between 8-6, hybrid working policy 2 days from home each week should you want to following passing of probation
  • 25 days holiday + 8 days bank holiday with increases for long tenure and option to buy and carry over additional days
  • Car Scheme following passing of probation. Up to 2 Toyota or Lexus cars at heavily discounted with monthly costs including insurance, tax, servicing and MOT included following passing of probation
  • Great pension scheme starting at employee contribution of 4% with an employer contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
  • Annual bonus of up to 5% of salary based on business performance
  • Plus, many more - visit our website for a full list: Our Careers | About Us | KINTO UK
Applicant Tracking System Keywords

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Soft Skills
patienceempathycommunicationtroubleshootinginvestigatingcustomer advocacyrelationship buildingproblem solvingadministrationreport analysis