Tovala

Customer Support Specialist

Tovala

part-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Work with the Customer Support Team to help customers from ordering to cooking and troubleshoot issues
  • Greet incoming chats, calls, and emails and ensure timely, appropriate, and fun responses
  • Provide support above and beyond, adding surprise and delight to interactions
  • Provide insights to improve products and services
  • Option to work remotely two or three days per week during peak mid-November to end of year
  • Provide support during shifts between 9:00am to 9:00 pm CT, including weekends
  • Monitor and respond to email inquiries
  • Answer questions and resolve issues in real-time via online chat
  • Answer calls and phone customers to provide live support when necessary
  • Provide Tech Support help when troubleshooting the oven or App
  • Educate customers around all aspects of our service and product
  • Use Zendesk and other CRM software to maintain records of customer interactions
  • Document common trends and update customer-facing product manuals and assets
  • Share perspective on trending topics to business and engineering teams to improve product and services
  • Maintain high customer satisfaction
  • Have fun and make customers feel part of the Tovala family

Requirements

  • You constructively provide solutions via written communication that display empathy & active listening to customer issues
  • You love to listen to customer problems and don’t quit until you’ve found the best solution.
  • You’re passionate about handling complex issues.
  • You get excited in challenging situations, finding new ways to solve problems
  • You believe that the team is your best asset for being your best each day
  • Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience
  • You are able to collaborate & bring ideas to a team setting while being productive independently in a remote setting
  • You love the excitement and challenge of working for a startup
  • You are available to work extended business hours and weekend shifts
  • You are able to start on or around mid November 2025 and work through the end of December 2025
  • Bonus: experience with Zendesk, Slack or similar support tools.