Location Support Specialist
TestEquity LLC
Customer Support Specialist
Tovala
part-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work with the Customer Support Team to help customers from ordering to cooking and troubleshoot issues
- Greet incoming chats, calls, and emails and ensure timely, appropriate, and fun responses
- Provide support above and beyond, adding surprise and delight to interactions
- Provide insights to improve products and services
- Option to work remotely two or three days per week during peak mid-November to end of year
- Provide support during shifts between 9:00am to 9:00 pm CT, including weekends
- Monitor and respond to email inquiries
- Answer questions and resolve issues in real-time via online chat
- Answer calls and phone customers to provide live support when necessary
- Provide Tech Support help when troubleshooting the oven or App
- Educate customers around all aspects of our service and product
- Use Zendesk and other CRM software to maintain records of customer interactions
- Document common trends and update customer-facing product manuals and assets
- Share perspective on trending topics to business and engineering teams to improve product and services
- Maintain high customer satisfaction
- Have fun and make customers feel part of the Tovala family
Requirements
- You constructively provide solutions via written communication that display empathy & active listening to customer issues
- You love to listen to customer problems and don’t quit until you’ve found the best solution.
- You’re passionate about handling complex issues.
- You get excited in challenging situations, finding new ways to solve problems
- You believe that the team is your best asset for being your best each day
- Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience
- You are able to collaborate & bring ideas to a team setting while being productive independently in a remote setting
- You love the excitement and challenge of working for a startup
- You are available to work extended business hours and weekend shifts
- You are able to start on or around mid November 2025 and work through the end of December 2025
- Bonus: experience with Zendesk, Slack or similar support tools.
