Tovala

Data Analyst

• We’re Tovala, a food-tech company reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we make it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. Through our superior technology, product experience and food quality, we have separated Tovala from the busy pack of other meal delivery businesses. In the process, we’ve amassed a loyal, rapidly growing following and our retention, product engagement and customer NPS are all best-in-class. We’ve raised over $100mm from great investors like Left Lane Capital, Origin Ventures, Y Combinator and Comcast Ventures and have invested strongly in building a unique culture that fosters growth, personal development and camaraderie.

Position Summary
At Tovala, we eat data for breakfast… along with our delicious biscuits. Our team is a small group of analysts and engineers who are passionate about helping teams across the Tovala organization make data-driven decisions.

We are looking for a Senior Data Analyst to lead Retention Analytics, focusing on understanding, forecasting, and improving how customers engage with Tovala over time. The ideal candidate combines analytical rigor with a deep curiosity about customer behavior, always asking why customers act the way they do and how we can better serve them. This person will be a key partner for our Lifecycle Marketing (LCM), Demand Planning, Finance, and Product teams, helping them answer critical questions such as:
• What drives customer retention?
• How can we design initiatives to improve it?
• How much future demand will our customers generate?

This role will build and sustain a retention analytics ecosystem: generating and validating hypotheses, modeling potential outcomes, measuring performance against expectations, and using insights to generate new hypotheses. They will own core analytics products such as retention models, churn predictions, and demand forecasts – ensuring these tools are actionable, trusted, and accessible for business stakeholders.

Senior Data Analyst, Retention Analytics

Customer Support

• Work with the Customer Support Team to help customers from ordering to cooking and troubleshoot issues
• Greet incoming chats, calls, and emails and ensure timely, appropriate, and fun responses
• Provide support above and beyond, adding surprise and delight to interactions
• Provide insights to improve products and services
• Option to work remotely two or three days per week during peak mid-November to end of year
• Provide support during shifts between 9:00am to 9:00 pm CT, including weekends
• Monitor and respond to email inquiries
• Answer questions and resolve issues in real-time via online chat
• Answer calls and phone customers to provide live support when necessary
• Provide Tech Support help when troubleshooting the oven or App
• Educate customers around all aspects of our service and product
• Use Zendesk and other CRM software to maintain records of customer interactions
• Document common trends and update customer-facing product manuals and assets
• Share perspective on trending topics to business and engineering teams to improve product and services
• Maintain high customer satisfaction
• Have fun and make customers feel part of the Tovala family

Customer Support Specialist

QA Engineer

We’re Tovala, a food-tech company reinventing home cooking to save consumers time.
Position Summary: We’re seeking a Senior Director of Food Safety & Quality Assurance (FSQA) to lead our company-wide food safety, quality, and regulatory compliance programs.
This leader will oversee all aspects of FSQA across manufacturing, meal production, supply chain, and product development — ensuring Tovala’s products meet the highest standards of safety, consistency, and customer delight.
This role will report to our Chief Manufacturing Officer and be a key member of our operations leadership team, driving proactive food safety culture, continuous improvement initiatives, and strategic quality programs that scale with our growth.
Location: Chicago

Senior Data Analyst, Retention Analytics

Customer Support Specialist

Senior Director, FSQA