Customer Support Specialist

Tovala

Customer Support Specialist helping customers with Tovala Smart Ovens and meals. Engaging through chats, calls, and emails for an enjoyable experience.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities through effective communication, problem-solving, and technical troubleshooting. Proficient in using CRM tools like Zendesk to enhance customer satisfaction and document interactions.

Highest-signal resume keywords

Customer SupportTechnical TroubleshootingZendesk ExperienceWritten CommunicationEmpathy & Active Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingFast Typing Skills (40+ WPM)CRM Software ProficiencyDocumenting Customer Interactions

Soft Skills

Problem-SolvingCollaborationEmpathyActive Listening

Tools & Technologies

ZendeskSlack

Industry Keywords

Customer SatisfactionLive SupportEmail InquiriesOnline Chat SupportStartup Environment

About the role

Key responsibilities & impact

Monitor and respond to email inquiries.
Answer questions and resolve issues in real-time via online chat.
Answer calls and phone customers to provide live support when necessary.
Provide Tech Support help when troubleshooting the oven or App.
Educate customers around all aspects of our service and product.
Use Zendesk and other CRM software to maintain records of customer interactions.
Document common trends to detect underlying problems and update customer-facing product manuals and assets for better customer self-help.
Share perspective on trending topics to the business and engineering teams to help improve our product and services.
Maintaining high customer satisfaction.
Have fun! We want our customers to feel like they are truly a part of the Tovala family. A family that supports, solves problems, educates and celebrates together while sharing the goodness of eating better.

Requirements

What you’ll need

You constructively provide solutions via written communication that display empathy & active listening to customer issues
You love to listen to customer problems and don’t quit until you’ve found the best solution.
You’re passionate about handling complex issues.
You get excited in challenging situations, finding new ways to solve problems
You believe that the team is your best asset for being your best each day
Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience
You are able to collaborate & bring ideas to a team setting while being productive independently in a remote setting
You love the excitement and challenge of working for a startup
You are available to work extended business hours and weekend shifts
You are able to start on or around September 29th, 2025
Bonus: experience with Zendesk, Slack or similar support tools.

Benefits

Comp & perks

Paid time off (starting with 10 days in your first year)
Comprehensive healthcare coverage we really invest in
401k with match
Free Tovala Smart Oven and discounted Tovala meals
11 Paid holidays
Various other perks - recognition programs, continued learning stipend, casual dress code, in-office coffee, snacks and drinks, and Tovala swag