Customer Support Operations Analyst

Tovala

Support Operations Analyst handling workforce strategies and real-time management in a food-tech startup. Working with analytics, reporting, and operational leadership to optimize daily operations.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data-informed workforce strategies and real-time workforce management, with strong analytical skills to identify trends and improvement opportunities. Proficient in troubleshooting and collaborating effectively in a remote team environment.

Highest-signal resume keywords

Data AnalysisWorkforce ManagementTechnical TroubleshootingCollaborationCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisWorkforce ManagementFast Typing Skills (40+ WPM)Technical Troubleshooting

Soft Skills

Problem SolvingTeam CollaborationAdaptability

Tools & Technologies

ZendeskSlack

Industry Keywords

Customer Support OperationsReal-Time ManagementEscalation Management

About the role

Key responsibilities & impact

Support data-informed workforce strategies across Customer Support Operations
Handle day-to-day scheduling, real-time workforce management, analytics, and reporting
Serve as a point of escalation for support troubleshooting issues
Partner closely with Operations leadership to keep workforce plans and daily operations running smoothly
Monitor relevant Slack channels for operational issues, volume spikes, and escalations impacting staffing
Analyze historical and real-time performance data to surface trends, risks, and improvement opportunities

Requirements

What you’ll need

Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience
You are able to collaborate & bring ideas to a team setting while being productive independently in a remote setting
You love to listen to customer problems and don’t quit until you’ve found the best solution.
You get excited in challenging situations, finding new ways to solve problems
You believe that the team is your best asset for being your best each day
You love the excitement and challenge of working for a startup
Bonus: experience with Zendesk, Slack or similar support tools.

Benefits

Comp & perks

Paid time off (starting with 10 days in your first year)
Comprehensive healthcare coverage we really invest in
401k with match
Free Tovala Smart Oven and discounted Tovala meals
11 Paid holidays
Various other perks - recognition programs, continued learning stipend, casual dress code, in-office coffee, snacks and drinks, and Tovala swag