Touch Support, Inc. & SNF Back Office

Client Services Representative

• Client & Vendor Communication: Act as the primary liaison for all inquiries from facilities and vendors, providing timely and professional responses via email and phone.
• Issue Resolution & Tracking: Meticulously track all requests, investigate discrepancies, and coordinate with internal teams to ensure prompt and effective resolution of all issues.
• Proactive Coordination: Follow up consistently with internal departments to guarantee tasks are completed on schedule and provide regular status updates to facility leadership on outstanding items.
• Process Management: Assist with onboarding new vendors, monitor invoice approval status, and address payment-related concerns to prevent delays.
• Relationship Building: Develop and maintain strong, positive working relationships with facility staff and key vendor contacts by providing excellent customer service and ensuring reliable follow-through.

Facility Vendor – Client Services Coordinator