Facility Vendor – Client Services Coordinator

Touch Support, Inc. & SNF Back Office

Facility Vendor & Client Services Coordinator role at Touch Support, a multinational Business Process Optimization company. Engaging with clients and vendors to ensure smooth operations and communications.

Posted 6/30/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-Level💰 $900 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client and vendor communication skills, ensuring timely responses and effective issue resolution. Proficient in process management and relationship building, with a keen eye for detail and the ability to work independently in a remote team environment.

Highest-signal resume keywords

Client CommunicationIssue ResolutionProcess ManagementRelationship BuildingProficiency in English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailCollaborationCustomer Service

Industry Keywords

Vendor ManagementInvoice ApprovalPayment ProcessingStatus UpdatesRemote Team Collaboration

About the role

Key responsibilities & impact

Client & Vendor Communication: Act as the primary liaison for all inquiries from facilities and vendors, providing timely and professional responses via email and phone.
Issue Resolution & Tracking: Meticulously track all requests, investigate discrepancies, and coordinate with internal teams to ensure prompt and effective resolution of all issues.
Proactive Coordination: Follow up consistently with internal departments to guarantee tasks are completed on schedule and provide regular status updates to facility leadership on outstanding items.
Process Management: Assist with onboarding new vendors, monitor invoice approval status, and address payment-related concerns to prevent delays.
Relationship Building: Develop and maintain strong, positive working relationships with facility staff and key vendor contacts by providing excellent customer service and ensuring reliable follow-through.

Requirements

What you’ll need

High proficiency in English (B2, C1, or C2 level), both written and spoken.
Ability to work full-time during US business hours: 7:00 AM - 3:00 PM Chicago Time (Central Standard Time).
A keen eye for detail and a commitment to accuracy.
The ability to work independently without supervision while also being an active, collaborative member of a remote team.

Benefits

Comp & perks

Comprehensive Training: We provide extensive initial training and ongoing mentorship to set you up for success.
A Clear Career Ladder: This role is just the beginning. We offer a clear promotional path with competitive salary increases as you grow with us.
A Supportive Global Team: Even though we work from home, our team is tightly connected. You will have a dedicated Team Lead and supervisor in the US for guidance and support.
A Dynamic Work Environment: You will be in constant communication with native English speakers, helping you to further enhance your language skills in a professional setting.