IT Support, Infrastructure Engineer
Tototheo Global
full-time
Posted on:
Location Type: Hybrid
Location: Limassol • Cyprus
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About the role
- Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems
- Ensure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools
- Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint
- Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD
- Monitor infrastructure and endpoints to proactively identify and resolve issues
- Support and maintain telephony systems, including 3CX
- Log, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira
- Escalate complex issues to third-line support or external vendors when required
- Follow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles
- Assist with onboarding and offboarding of employees, including device provisioning and access management
- Ensure compliance with IT security policies, best practices, and company standards
- Participate in continuous improvement of IT processes, tools, and user experience
Requirements
- Proven experience in an IT support, service desk, or systems support role
- Strong working knowledge of Windows, macOS, and Ubuntu operating systems
- Hands-on experience with Microsoft 365 administration, including:
- Azure / Azure AD
- Exchange Online
- Intune (Endpoint Manager)
- Microsoft Defender 365
- Experience with endpoint management tools, including Microsoft Intune and Jamf
- Familiarity with device security, compliance, and monitoring tools
- Experience supporting VoIP or telephony systems (e.g., 3CX)
- Experience working with ticketing systems such as Freshservice, Jira, or similar
- Ability to follow structured processes and work with SOPs and technical documentation
- Strong troubleshooting, analytical, and problem-solving skills
- Good communication skills in English, both written and verbal
- Basic Linux Bash scripting experience for administration tasks and automation
- Linux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops)
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing)
- Ability to diagnose and resolve connectivity issues across platforms
- Familiarity with network diagnostic tools (ping, traceroute, nslookup, netstat)
- Ability to troubleshoot cross-platform network and endpoint issues
- Advanced networking knowledge (switches, firewalls, VLANs)
- Scripting or automation experience (PowerShell, Bash)
- IT certifications (e.g., Microsoft, ITIL, CompTIA)
- Experience with cloud infrastructure monitoring
- Experience with Linux administration and troubleshooting
- Familiarity with Linux Bash scripting for automation and task execution
- Experience performing Linux endpoint troubleshooting in real-world scenarios
- Familiarity with network diagnostic scenarios and troubleshooting
Benefits
- Work in an international, dynamic, and fun environment, at a growing company
- Attractive remuneration package
- Private Medical Health Insurance
- Continuing education and training
- 13th salary (for Cyprus)
- Half day leave on your birthday
- Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
WindowsmacOSUbuntuMicrosoft 365AzureExchange OnlineIntuneMicrosoft Defender 365Linux Bash scriptingnetworking
Soft Skills
troubleshootinganalytical skillsproblem-solvingcommunication skillsability to follow structured processes
Certifications
MicrosoftITILCompTIA