Totango

Activation Partner

Totango

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $90,000 per year

About the role

  • Own the end-to-end activation journey for new and expanding customers, from contract to first value
  • Serve as the customer’s primary post-sale guide through onboarding, sequencing, and early value realization
  • Design activation plans that deliberately follow the minimum viable path to first value, avoiding unnecessary complexity or over-configuration
  • Maintain full ownership of activation execution with a clear focus on achieving a first measurable moment of impact within the first 60 days
  • Partner with assigned Value Partners to co-create the customer Value Plan
  • Translate value agreements, objectives, and SMART goals into a focused, tactical activation plan
  • Establish clear activation milestones, success criteria, and sequencing tied directly to customer outcomes
  • Lead training and enablement sessions that teach customers how to use Totango independently
  • Prepare customers for launch with workflow readiness, adoption guidance, and change-management best practices
  • Support customer-led end-user training and launches with templates, decks, and structured guidance
  • Coordinate with Customer Care Partners, Customer Success Engineers (CSEs), Solutions Engineers, and Product as needed — with clear ownership boundaries
  • Participate in late-stage sales conversations (in partnership with Sales and Value Partners) to set expectations for activation, timelines, and early success
  • Contribute to internal handoffs and kickoff preparation by reviewing deal context, objectives, and commitments

Requirements

  • 2+ years of experience in a customer-facing role such as Customer Success, Onboarding, Implementation, Activation, Consulting, or a similar post-sales function
  • Experience working with CRMs and/or Customer Success Platforms (CSPs) (e.g., Salesforce, HubSpot, Gainsight, Totango, or similar) — this is a strong asset
  • Hands-on experience with Totango is a significant advantage and will help you ramp faster in this role
  • Strong program and project management skills, with the ability to keep multiple workstreams moving forward
  • Comfort leading customer-facing conversations, including with senior stakeholders
  • A deep appreciation for value frameworks and outcome-based delivery
  • The ability to translate strategy into clear, executable plans
  • A bias toward action, momentum, and accountability
Benefits
  • Unlimited PTO, with a culture that genuinely supports taking time off and recharging
  • Flexible scheduling, built around trust and outcomes — not hours logged
  • Company-provided medical, dental, and disability benefits
  • A fully remote position
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingactivation planningproject managementvalue realizationchange managementtraining and enablementworkflow readinessSMART goalscustomer success strategiesoutcome-based delivery
Soft Skills
communicationleadershipcollaborationproblem-solvingaccountabilitycustomer engagementstakeholder managementadaptabilityorganizational skillsbias toward action