Support Specialist – 2nd Level, 3rd Level, Applications, Software Support
Toshiba Tec Deutschland/Österreich
full-time
Posted on:
Location Type: Hybrid
Location: Neuss • Germany
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About the role
- Provide support and assistance to operating companies, partners and business units for troubleshooting related to our software solutions and services.
- Execute incident and problem management according to the ITIL framework in an international environment.
- Provide SDK and local engineering support for internal and external software partners.
- Analyze and resolve critical issues as a trouble-shooter in collaboration with the software development team and other stakeholders.
- Systematically determine root causes using supplied analysis data.
- Support the development team in handling problem cases and in improving software quality.
- Contribute to quality assurance by testing new features, software components and patches.
- Share knowledge and communicate beyond classical support activities.
Requirements
- Vocational training, e.g. as an IT systems electronics technician (IT-System-Elektroniker), IT specialist in system integration (Fachinformatiker Systemintegration) or similar
- Practical experience supporting software solutions/applications
- Good knowledge of common Microsoft operating systems and applications, common server operating systems and other OS (macOS, Linux, etc.)
- Fluent German and English, both spoken and written
- Strong verbal, didactic and self-learning skills
- Service-oriented, entrepreneurial way of thinking and acting
Benefits
- Opportunities for continuous training and certification relevant to the role
- 30 days of vacation per year plus additional special leave
- Hybrid working model: a modern concept for mobile workplaces including appropriate IT equipment, a company mobile phone and a monthly mobile work allowance
- Flexible working hours to support a healthy work–life balance; part-time option available
- Company pension plan and excellent social benefits as part of an international corporation
- A workplace in a professional environment with very good free parking and good public transport and road connections
- Join a Europe-wide team that works independently within flat hierarchies and offers plenty of room for development!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingincident managementproblem managementITILSDK supportsoftware quality assurancetestingroot cause analysissoftware solutions supportsoftware applications support
Soft Skills
strong verbal skillsdidactic skillsself-learning skillsservice-orientedentrepreneurial thinkingcommunication skills
Certifications
IT systems electronics technicianIT specialist in system integration