Toshiba Tec Deutschland/Österreich

Customer Support

• Provide support and assistance to operating companies, partners and business units for troubleshooting related to our software solutions and services.
• Execute incident and problem management according to the ITIL framework in an international environment.
• Provide SDK and local engineering support for internal and external software partners.
• Analyze and resolve critical issues as a trouble-shooter in collaboration with the software development team and other stakeholders.
• Systematically determine root causes using supplied analysis data.
• Support the development team in handling problem cases and in improving software quality.
• Contribute to quality assurance by testing new features, software components and patches.
• Share knowledge and communicate beyond classical support activities.

Support Specialist – 2nd Level, 3rd Level, Applications, Software Support