Toshiba Tec Deutschland/Österreich

Customer Support

• Provide support and assistance to operating companies, partners, and business units in resolving issues related to our software solutions and services.
• Perform incident and problem management according to the ITIL framework in an international environment.
• Provide SDK and local engineering support to internal and external software partners.
• Analyze and resolve critical issues as a troubleshooter in collaboration with the software development team and other stakeholders.
• Systematically identify root causes using provided analysis data.
• Support the development team in handling problem cases and improving software quality.
• Contribute to quality assurance by testing new features, software components, and patches.
• Share knowledge and communicate beyond traditional support responsibilities.

Support Specialist – 2nd/3rd Level, Applications/Software Support