Toolbox Health

Manager

• Be the execution bridge between warehouse & customers on the ground at our warehouses.
• Create scaleable systems and process to work across many points of contact at our customers, Archive, and our 3PL partners.
• Diagnose a range of issues including WMS usage gaps, data integrity issues, workflow mismatches, and systemic process friction.
• Partner with Head of Resale Ops to enhance, deliver, and maintain our 3PL software offerings
• Attend customer facing calls as an advisor/escalation point to help customers get the most out of our 3PL relationships. Support customer and prospect visits to 3PLs.
• Creation and ownership of customer facing scorecard focused on operational and commercial success.
• Work closely with Growth and Implementation teams to make proactive inventory recommendations, unblock issues, and prioritize 3PL resourcing across our customers.
• Be the voice of 3PL stakeholder - Serve as the real-world feedback loop between production warehouses and Engineering/Product - Translate warehouse reality into actionable product requests.
• Support 3PL partners to reduce performance bottlenecks and process breakdowns.
• Partner directly with floor managers, supervisors, and ops leads at our 3PLs.
• Ensure consistent operational execution across the network

Senior Manager, Warehouse Enablement