Customer Growth Director

Toolbox Health

Strategic Director responsible for customer growth and managing brand relationships for leading resale platform. Driving enterprise level revenue outcomes and commercial negotiations with VP+ stakeholders.

Posted 6/16/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $150,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Own the GMV outcome for a portfolio of Archive's largest brand partners
Build and maintain relationships with senior brand stakeholders (Director through VP+)
Navigate difficult conversations; missed targets, scope disputes, and escalations
Own renewal strategy, timing, and negotiation across your portfolio
Lead expansion conversations across program types, supply sources, and solutions
Build the strategic growth thesis for each brand and sell it to brand leadership
Develop business cases for strategic bets and pitch upsells
Identify the 2–3 big bets per account per quarter and make the case for what to deprioritize
Pull in Implementation, Product, Ops, CX, and Marketing when an account needs them
Own Customer Growth methodology: operating rhythms, brand planning frameworks, escalation models, and renewal playbooks

Requirements

What you’ll need

6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios.
Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands.
Experience owning commercial negotiations; renewals, expansions, contract motions
Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations
Comfort making judgment calls and setting priorities without a playbook
Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams
Exceptional communicator, able to adapt the narrative for executive audiences.

Benefits

Comp & perks

Employee and dependent healthcare
401(k) enrollment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise account managementcustomer successcommercial negotiationsrenewalsexpansionscontract motionsbusiness case developmentgrowth thesis developmentpricing strategy

Soft Skills

relationship buildingnegotiationjudgmentprioritizationcross-functional collaborationcommunicationadaptability