Too Good To Go

Customer Experience Specialist, French & English Speaker

Too Good To Go

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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About the role

  • Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
  • Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
  • Handle priority situations with high care, as well as contact users and stores proactively when necessary
  • Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
  • Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
  • Understand and communicate our customers' needs and motivations to our internal teams locally and globally

Requirements

  • Experience in Customer Service or Account Management
  • Full written and verbal proficiency in French and English to communicate with users and partners.
  • Someone based in Toronto.
  • A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
  • Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
  • A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
  • Detail-oriented individuals who are able to stay focused through repetitive tasks.
  • Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.
Benefits
  • A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change
  • An open company culture where you have the independence and room to unleash your creativity
  • A strong team culture where learning together is encouraged and successes are celebrated together
  • Inclusive benefits with flexible working hours and generous vacation and wellness policies
  • The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 20 countries – always ready to share knowledge and support!
  • Strong personal as well as professional development in a thriving, high-growth scale-up environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer ServiceAccount ManagementConflict ResolutionDetail Orientation
Soft skills
CommunicationTeam PlayerRelationship BuildingInspiringProactive