Too Good To Go

Customer Support

• Reporting directly to the Customer Experience Team Lead, you will be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience.
• You’ll inspire and empower them to take action against food waste and to become part of the movement.
• You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone.
• You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot)
• You will handle priority situations (urgent cases) as well as contact stores proactively when necessary.
• You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
• You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success.
• You will be our best ambassador by embodying the philosophy and tone of our brand.
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Bilingual Customer Experience Specialist, French & English

• You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone.
• You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot)
• You will handle priority situations (urgent cases) as well as contact stores proactively when necessary.
• You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
• You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success.
• You will be our best ambassador by embodying the philosophy and tone of our brand.
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Bilingual Customer Experience Specialist, Spanish & English

• Provide outstanding customer service by answering inquiries through email, chat and phone.
• You will answer all questions through mail, chat and some of our SSMM tools (Facebook, App Store, Play Store and Trustpilot).
• You will be our best ambassador by embodying the philosophy and tone of our brand.
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency. You will be the main point of contact for our partners and customers.

Customer Experience Specialist, Polish, English Speaker

• Main point of contact for customers and partners via email, chat and phone
• Answer questions via SSMM tools (Facebook, App Store, Play Store, Trustpilot)
• Handle priority/urgent cases and proactively contact stores when necessary
• Execute processes to encourage sustainable behaviour among partners and consumers
• Follow a predefined schedule and adhere to assigned shifts
• Embody the philosophy and tone of the brand and act as an ambassador
• Collaborate with other teams to spot challenges early and enhance efficiency
• Report to the Customer Experience Team Lead

Bilingual Customer Experience Specialist, French & English

Bilingual Customer Experience Specialist, Spanish & English

Customer Experience Specialist, Polish, English Speaker

Customer Experience Specialist, French and English Speaker