Customer Care Advocate
Tonal
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
Visit company websiteExplore more
Salary
💰 CA$55,000 - CA$60,000 per year
About the role
- Develop deep expertise in Tonal.
- Help Customers on a daily basis and represent the Tonal brand over a variety of channels such as phone, email, face to face, and social media
- Deliver high-quality work, take issues on as your own, and commit to ongoing learning and development
- Capture feedback from frontline interactions and recommend resolutions
- Make contributions towards content, including but not limited to knowledge base content, CRM template responses, troubleshooting guides, and messaging proposals
- Test new product updates and provide user feedback
- Provide feedback on functions and effectiveness of the Advocate teams
- Cover flexible hours. This position includes some on-call work, including nights and weekends
Requirements
- A Customer Advocate!
- Comfortable with full-stack support.
- An excellent communicator with especially strong writing skills.
- A skilled typer. Minimum 60 WPM
- Working under pressure comes as second nature;
- Detail-oriented
- Punctual
- Previous work on call center teams, in-house support teams, or a retail/Customer-facing environment
- Experience supporting products that deliver hardware, firmware, and software experiences
Benefits
- health insurance
- retirement savings benefits
- life insurance
- disability benefits
- flexible paid time off
- parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
full-stack supportcustomer supportCRM template responsestroubleshooting guidesproduct updateshardware supportfirmware supportsoftware supporttyping speed 60 WPM
Soft Skills
excellent communicatorstrong writing skillsdetail-orientedpunctualability to work under pressureongoing learningcustomer advocacy