TomTom

Technical Support Professional

TomTom

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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About the role

  • Provide first-class support to end users and retailers for TomTom products and applications through chat and email channels.
  • Troubleshoot and resolve a wide range of technical, functional, and usage-related issues in a timely and professional manner.
  • Offer accurate and professional purchase advice tailored to the individual needs of each customer.
  • Deliver personalized, customer-focused interactions that reflect a strong commitment to service quality.
  • Ensure consistently high levels of customer satisfaction while adhering to service standards and processes.

Requirements

  • Demonstrated experience in customer service or technical support, preferably within an international work environment.
  • Excellent written and spoken English communication skills, with the ability to clearly explain technical information.
  • Strong technical aptitude with good working knowledge of MS Office applications.
  • Availability to work in a 24×7 operational environment; prior experience with chat support is an added advantage.
  • A customer-driven, quality-focused professional who is a quick learner, team-oriented, and capable of innovative thinking.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingcustomer servicepurchase adviceMS Office
Soft Skills
communicationcustomer-focusedteam-orientedquick learnerinnovative thinking