Field Service Engineer
TOMRA
full-time
Posted on:
Location Type: Remote
Location: New Zealand
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About the role
- Ensure machines are performing to customer expectations.
- React to machine issues in the field within an appropriate timeframe and ensure prompt resolution.
- Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.
- Problem solving for operational or mechanical efficiency.
- Troubleshoot machine problems and/or performance issues through to resolution.
- Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance of the machines.
- Complete removal and installation of mechanical components such as shafts, bearings, belts, motors.
- Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents.
- Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s).
- Maintain close relationship with customer care centre (CCC) team and provide regular updates.
- Actively contribute to continuous improvement activities.
- Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration.
- Assist with training and development of new Field Service Engineers, as requested.
- Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner.
- Promote a “Safety first” culture throughout the company, our customers, and our industry.
Requirements
- An industrial trade qualification in electrical, electronic, automation, mechanical, mechatronics, or industrial manufacturing is preferred, or equivalent degree/diploma.
- Two plus years’ experience in a similar field (preferably AgriTech industry)
- Relevant experience in troubleshooting electrical and mechanical equipment, required.
- Relevant knowledge of electronics/electrical assembly and wiring.
- Strong understanding / knowledge of electronics and electrical assembly and wiring.
- Strong knowledge / understanding of PLC.
- Working knowledge of PC and MS office suite, required.
- Proven ability to read, analyse and interpret technical procedures and/or governmental regulations.
- Ability to solve practical problems.
- Experience with packaging and/or printing machinery, a plus.
- Excellent customer service skills required.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Good written and verbal communication skills.
- A positive attitude with a strong customer service mindset.
- Two plus years’ experience in PC building, repairing and diagnostic testing.
- Project management experience or certification, a plus.
- Experience engaging with customers in a service delivery environment.
Benefits
- Birthday leave - have a day off on us!
- Onsite car parking
- Collaborative environment encouraging idea sharing
- Global career opportunities with a strong record for promoting internally
- Professional training and development
- Superannuation employer contribution paid on top of base salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingpreventative maintenancemechanical components removal and installationelectrical assemblywiringPLCPC buildingrepairingdiagnostic testingproject management
Soft Skills
problem solvingcustomer servicecommunicationcollaborationcontinuous improvementtraining and developmentprofessionalismpositive attitudepresentation skillsanalytical skills
Certifications
industrial trade qualificationproject management certification