Field Service Technician
Tommy Car Wash Systems
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
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About the role
- Travel nationwide to perform specialized, paid service work on-site at client locations
- Professionally document all services performed, ensuring accurate and thorough records
- Collaborate with cross-departmental leaders to identify common issues and develop efficient solutions
- Address high escalation issues, coordinating directly with managers and owners to ensure timely and effective resolution
- Maintain high level of customer satisfaction through quality service and professional communication
- Develop and lead training for service and support department.
- Assist in equipment support responsibilities as needed.
Requirements
- High School diploma or GED
- 1 year of wash experience and/or car wash equipment troubleshooting
- 2+ years of Professional experience
- Technical savvy and proficient in Microsoft Office; experience within database systems a plus
- Excellent written and oral communication skills
- Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
- Strong organizational and time management skills; ability to multitask and prioritize workload
- Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Views customer care as high priority; exhibits a positive can-do attitude
- Displays a strong initiative and drive to identify gaps and fill them
Benefits
- Competitive base pay and annual bonus
- Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
- Dependent Care FSA with on-site Daycare options
- 401k match and complimentary financial planning services with Merrill Lynch
- Paid time off and paid holidays
- Opportunity for continued education and tuition assistance
- Valuable learning and development program
- Significant ability to grow internally for motivated and strong performing team members
- Fun, energetic, family-oriented work culture with an emphasis on team member morale
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
wash experiencecar wash equipment troubleshootingMicrosoft Officedatabase systems
Soft Skills
written communicationoral communicationcollaborationorganizational skillstime managementmultitaskingproblem-solvingcritical thinkingintegritycustomer care
Certifications
High School diplomaGED