Tommy Car Wash Systems

Field Engineer

• Travel nationwide to perform specialized, paid service work on-site at client locations
• Professionally document all services performed, ensuring accurate and thorough records
• Collaborate with cross-departmental leaders to identify common issues and develop efficient solutions
• Address high escalation issues, coordinating directly with managers and owners to ensure timely and effective resolution
• Maintain high level of customer satisfaction through quality service and professional communication
• Develop and lead training for service and support department.
• Assist in equipment support responsibilities as needed.

Field Service Technician

Manager

• Identify and qualify trade areas for viability of supporting a successful individual unit
• Maintain an inventory of fully qualified trade areas throughout regional territory
• Analyze feasibility and viability of proposed sites
• Present proposed sites to Real Estate Committee (REC) for approval
• Oversee the regional real estate deal pipeline to ensure Tommy’s Express and Franchise Partners meet their growth goals
• Partner with Franchise Development team to establish, communicate, and maintain accountability for clear growth strategies across target markets
• Establish and cultivate relationships with third-party professionals, particularly in target markets
• Collaborate with Franchise Development team to manage development agreements and site approvals for Franchise locations

Field Service Technician

Regional Real Estate Manager