Executive Operations SME
TOMIA
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
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Job Level
About the role
- Analyse and handle the incidents discovered through monitoring or customer requests
- Handle customer concerns through tickets
- Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails
- Provide first level support to customer requests
- Acknowledge the requests
- Escalate alarms and issues on time
- Generate reports and update stakeholders of the organisation.
Requirements
- Bachelor of Engineering (Electronics or computer engineer)
- 0-3 years of relevant experience in Telecom/IT industry
- Linux – Basic/Intermediate Level (CLI)
- SQL – Basic/Intermediate Level
- Knowledge of Database– SQL, ORACLE
- Basic Knowledge of Telecom (GSM, Mobile Networks)
- 0–1-year experience as a Tier 1/Tier 2 support engineer
- Basic Operating system, MS Office Application knowledge.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LinuxSQLDatabaseORACLETelecomGSMMobile NetworksOperating SystemMS Office Applications
Soft skills
customer supportincident handlingcommunicationreport generationstakeholder updates
Certifications
Bachelor of Engineering