Executive Operations SME
TOMIA
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
Visit company websiteExplore more
Job Level
About the role
- Analyse and handle the incidents discovered through monitoring or customer requests
- Handle customer concerns through tickets
- Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails
- Provide first level support to customer requests
- Acknowledge the requests
- Escalate alarms and issues on time
- Generate reports and update stakeholders of the organisation.
Requirements
- Bachelor of Engineering (Electronics or computer engineer)
- 0-3 years of relevant experience in Telecom/IT industry
- Linux – Basic/Intermediate Level (CLI)
- SQL – Basic/Intermediate Level
- Knowledge of Database– SQL, ORACLE
- Basic Knowledge of Telecom (GSM, Mobile Networks)
- 0–1-year experience as a Tier 1/Tier 2 support engineer
- Basic Operating system, MS Office Application knowledge.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxSQLDatabaseORACLETelecomGSMMobile NetworksOperating SystemMS Office Applications
Soft Skills
customer supportincident handlingcommunicationreport generationstakeholder updates
Certifications
Bachelor of Engineering