Tombras

Account Director

Tombras

full-time

Posted on:

Location Type: Hybrid

Location: Knoxville • Tennessee • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Build rapport and credibility with clients to comfortably engage in frequent client contact and consultation.
  • Field requests from clients to obtain and document requested modifications to work in progress.
  • Remain actively involved in “day-to-day” client initiatives, including an understanding of business-building, strategy, media and creative projects.
  • Prepare and produce special projects and items for client presentations.
  • Review all materials before client presentations and final production.
  • Manage client budgets, scope, and expectations regarding timing, schedules, and process.
  • Gather initial project-timing feasibility evaluation (through PM).
  • Team Leadership
  • Champion agency process to ensure quality of work.
  • Become familiar with and adhere to agency financial and operating procedures and policy.
  • Supervise Account team members, as the team grows.
  • Inspire, motivate, train, and mentor the team as appropriate.
  • Business Impact and Awareness
  • Develop proactive business-building ideas for client and agency.
  • Partner with internal teams, including Strategy, Creative, Analytics, Social Media, Development, Content & Video, Media and Project Management.
  • Provide internal teams with timely and accurate market data, budget parameters, job specifications, and marketing updates.
  • Maintain accurate records of client expenditures, time utilization, billing information, client contacts, conference reports, etc.
  • Stay alert for opportunities to grow clients’ business and billings.
  • Understand the basic client contract.
  • Frequently communicate business updates to the client.
  • Communicate schedules and obtain the required approvals from client, per project schedule.
  • Obtain client approval of media plan and communicate media plan, including creative units, to Project Manager.
  • Oversee client billing.
  • Open and manage non-production estimates, as needed (e.g., fees, travel jobs, presentations, etc.).

Requirements

  • 7 (+) years of experience in Account Management, within a fully integrated advertising agency ideal
  • Experience working on social accounts is a strong plus
  • Strong understanding of the client’s business and offerings
  • Highly organized, with a charismatic and varied communication style
  • Excellent presentation and communication skills are required; strong attention to detail
Benefits
  • Family - It comes first, on every list. Tombras has been family-run since day 1, we strive to facilitate a family-oriented environment rooted in supporting one another.
  • Dog-friendly offices
  • Unlimited PTO
  • Generous parental leave for primary and non-primary caregivers.
  • Medical (PPO or High Deductible option) for employee + dependents
  • 401(k) Participation
  • Employer-paid Dental & Vision
  • A company culture of promotions from within and an atmosphere allowing for varied and rapid career development.
  • New, Modern building in Downtown Knoxville

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
team leadershipcommunicationpresentation skillsorganizational skillsattention to detailclient engagementbusiness-buildingmentoringmotivationconsultation