Tombras

Account Executive

• Responsible for developing strong client relationships, providing leadership with assigned clients regarding project implementation
• Interface with internal agency departments and clients to advise status of on-going projects and ensure the smooth cooperation between resources, and the flow of the projects to track them on time, and on budget
• Participate in brainstorming and planning sessions to develop tactics that will achieve client objectives
• Manage digital jobs related to web, mobile, online media, PPC, social media, etc.
• Perform general research about the client’s products or services as needed and continuously benchmark against competitors
• Responsible for opening jobs, tracking jobs through to completion, reviewing and monitoring/managing budgets for all client work
• Conduct status meetings with internal team and client
• Coordinate all activities with the agency team and provide ongoing direction and status
• Perform other related duties as required and assigned by account group supervisor

• Build rapport and credibility with clients to comfortably engage in frequent client contact and consultation.
• Field requests from clients to obtain and document requested modifications to work in progress.
• Remain actively involved in “day-to-day” client initiatives, including an understanding of business-building, strategy, media and creative projects.
• Prepare and produce special projects and items for client presentations.
• Review all materials before client presentations and final production.
• Manage client budgets, scope, and expectations regarding timing, schedules, and process.
• Gather initial project-timing feasibility evaluation (through PM).
• Team Leadership
• Champion agency process to ensure quality of work.
• Become familiar with and adhere to agency financial and operating procedures and policy.
• Supervise Account team members, as the team grows.
• Inspire, motivate, train, and mentor the team as appropriate.
• Business Impact and Awareness
• Develop proactive business-building ideas for client and agency.
• Partner with internal teams, including Strategy, Creative, Analytics, Social Media, Development, Content & Video, Media and Project Management.
• Provide internal teams with timely and accurate market data, budget parameters, job specifications, and marketing updates.
• Maintain accurate records of client expenditures, time utilization, billing information, client contacts, conference reports, etc.
• Stay alert for opportunities to grow clients’ business and billings.
• Understand the basic client contract.
• Frequently communicate business updates to the client.
• Communicate schedules and obtain the required approvals from client, per project schedule.
• Obtain client approval of media plan and communicate media plan, including creative units, to Project Manager.
• Oversee client billing.
• Open and manage non-production estimates, as needed (e.g., fees, travel jobs, presentations, etc.).

Account Executive

Account Director