tombola

Risk

• Manage the end-to-end EDD process, assessing risk, applying internal controls
• Build detailed customer profiles using internal systems and open-source research
• Make informed, risk-based decisions, escalating higher-risk or potentially fraudulent cases
• Review source of funds and source of wealth documentation
• Speak directly with players by phone, email and live chat to understand circumstances
• Complete EDD checks for Politically Exposed Persons (PEPs) and sanctions matches
• Handle referrals and escalations from across the business
• Deliver an excellent customer experience while maintaining quality standards
• Support the wider Risk & Safer Gambling Operations team as a subject matter expert
• Look for opportunities to continuously improve both our processes and the player journey

Customer Risk Specialist – Enhanced Due Diligence

Customer Support

• Supporting players through both phone and live chat.
• Finding the right solution for every customer by listening, investigating and problem solving.
• Reviewing customer identification as part of onboarding new players.
• Helping to keep tombola a safe and responsible place to play by supporting our safer gambling processes.
• Delivering an awesome customer experience with every interaction.

Customer Service Advisor, Italian Speaking

Compliance

• Helping to shape and deliver an effective technical compliance framework
• Identifying, assessing and managing technology and security risks
• Translating complex technical and regulatory requirements into something meaningful and actionable
• Supporting the ongoing development and improvement of ISMS, policies, standards and processes
• Leading and supporting audits, working with external partners and Group teams
• Ensuring platforms and games meet local and international regulatory requirements
• Acting as a key point of contact between InfoSec and the wider business

Governance, Cyber Risk & Compliance Analyst

Full-stack Engineer

• Contribute to the design, development, and delivery of software solutions across our platform.
• Help improve our codebase through well-considered, maintainable, and scalable changes.
• Collaborate with engineers, designers, testers, and product teams to understand requirements and deliver valuable solutions.
• Participate in agile ways of working, including stand-ups, sprint planning, and backlog refinement.
• Contribute through code reviews, pair programming, and knowledge sharing.
• Develop, test, and maintain software across frontend and backend applications.
• Investigate, debug, and resolve issues across services and applications.
• Monitor application health using logs, metrics, and operational tooling.
• Research new technologies, approaches, and ideas, sharing learnings with the wider team.
• Support deployed applications and help identify opportunities to improve performance, reliability, and scalability.
• Create and maintain technical documentation that supports effective knowledge sharing across the team.

Full Stack Software Developer

• Lead, motivate and develop a high performing CX team
• Conduct regular 1:1s, performance reviews and QA evaluations
• Coach team members to achieve their full potential
• Drive performance across key CX metrics including NPS, FCR, productivity, engagement and quality
• Monitor live dashboards and make real time decisions
• Lead team meetings and confidently present updates
• Manage attendance, holidays and absence processes
• Support recruitment, onboarding and probation management
• Build strong relationships across the wider business
• Drive continuous improvement initiatives and customer experience enhancements
• Support your team through change in a fast paced environment

Customer Service Team Leader

People Operations

• Lead the relationship with Business Area Directors and Senior Leadership Teams
• Champion and embed the People strategy, ensuring initiatives are effectively delivered and positively influence culture
• Build strong, trusted relationships with leaders, providing coaching, organisational design guidance, and team development support
• Use data, insights, and key metrics to identify opportunities to improve the colleague experience
• Lead the talent agenda within business areas, including ownership of performance management processes and related actions
• Champion development initiatives that support career growth and retention of key talent
• Lead organisational design activity to support future growth and scalability
• Develop succession planning and learning & development approaches tailored to business area needs
• Use engagement data (e.g. Peakon) to proactively shape local engagement and culture plans
• Collaborate across the wider tombola and Flutter People teams to address organisation-wide challenges and develop people-focused solutions
• Partner with colleagues in Talent, Communications, Engagement, and Wellbeing to support attraction, development, and retention strategies
• Act as a change ambassador, supporting the successful delivery of change initiatives through effective engagement and communication
• Advise, guide, and support people managers on all people-related matters, engaging specialist support from People Operations where required to resolve formal employee relations cases

People Partner

Product Manager

• Ensure building the right games at the right time
• Develop and evolve the Arcade roadmap
• Partner with Design and Engine teams
• Act as the primary bridge between Game Studio and stakeholders
• Identify market risks and opportunities
• Manage localisation and product-market fit