tombola

Customer Support

• Lead, motivate and develop a high performing CX team
• Conduct regular 1:1s, performance reviews and QA evaluations
• Coach team members to achieve their full potential
• Drive performance across key CX metrics including NPS, FCR, productivity, engagement and quality
• Monitor live dashboards and make real time decisions
• Lead team meetings and confidently present updates
• Manage attendance, holidays and absence processes
• Support recruitment, onboarding and probation management
• Build strong relationships across the wider business
• Drive continuous improvement initiatives and customer experience enhancements
• Support your team through change in a fast paced environment

Customer Service Team Leader

People Operations

• Lead the relationship with Business Area Directors and Senior Leadership Teams
• Champion and embed the People strategy, ensuring initiatives are effectively delivered and positively influence culture
• Build strong, trusted relationships with leaders, providing coaching, organisational design guidance, and team development support
• Use data, insights, and key metrics to identify opportunities to improve the colleague experience
• Lead the talent agenda within business areas, including ownership of performance management processes and related actions
• Champion development initiatives that support career growth and retention of key talent
• Lead organisational design activity to support future growth and scalability
• Develop succession planning and learning & development approaches tailored to business area needs
• Use engagement data (e.g. Peakon) to proactively shape local engagement and culture plans
• Collaborate across the wider tombola and Flutter People teams to address organisation-wide challenges and develop people-focused solutions
• Partner with colleagues in Talent, Communications, Engagement, and Wellbeing to support attraction, development, and retention strategies
• Act as a change ambassador, supporting the successful delivery of change initiatives through effective engagement and communication
• Advise, guide, and support people managers on all people-related matters, engaging specialist support from People Operations where required to resolve formal employee relations cases

People Partner

Product Manager

• Ensure building the right games at the right time
• Develop and evolve the Arcade roadmap
• Partner with Design and Engine teams
• Act as the primary bridge between Game Studio and stakeholders
• Identify market risks and opportunities
• Manage localisation and product-market fit

Product Manager – Casino, Game Studio

Designer

• Help shape and deliver the Game Studio and Content strategies across the portfolio
• Define the visual direction, gameplay mechanics and overall player experience of tombola games
• Lead the development of innovative game concepts, themes and social features that differentiate the brand in the iGaming market
• Explore and adopt emerging technologies, including Gen AI, to support and enhance the game design process
• Ensure player journeys are intuitive, engaging and optimised across all platforms
• Provide creative direction and support to the Art and Illustration teams
• Ensure all visual assets meet high-quality standards and align with brand guidelines
• Collaborate closely with the Game Engine team to balance gameplay mechanics, mathematics and creative execution
• Support the design of social and community-led features that encourage long-term player engagement and retention
• Champion a data-led design approach, using user testing and behavioural insights to refine player experiences
• Ensure designs are accessible, inclusive and optimised for a mobile-first audience
• Lead, mentor and develop a multidisciplinary creative team including Game Designers, Artists, UI Designers and Interaction Designers
• Foster a culture of inclusion, creativity, collaboration, feedback and continuous improvement
• Work closely with the Head of Game Production and Head of Technology to align creative direction with roadmap priorities and technical delivery
• Act as a subject matter expert on game design trends and creative best practice
• Present concepts, creative rationale and recommendations to senior stakeholders and external partners

Head of Game Design

• Developing and evolving the Arcade roadmap
• Partnering with Design and Engine teams to ensure optimal game performance
• Acting as the primary bridge between the Game Studio and business stakeholders
• Identifying market risks and opportunities for product fit

Product Manager – Slots

Marketing

• Evolving Free Game strategy
• Driving retention and loyalty campaigns
• Experimenting and optimising
• Using data to inform decisions
• Tracking performance
• Engaging stakeholders

Marketing Lead

Producer

• Ensure quality and quantity are delivered at the right time by removing friction and enabling creativity.
• Facilitate and lead ceremonies like stand-ups, sprint planning, reviews, and retrospectives across cross-functional teams (Design, Illustration, Dev, QA).
• Act as the primary communication bridge between technical teams and business stakeholders (Marketing, Compliance, CRM) with timely project updates.
• Proactively spot and resolve risks/issues and negotiate with other teams to ensure resources are available to meet key milestones.
• Work with project teams to develop detailed user stories and maintaining production schedules and milestone tracking.
• Manage the localisation process for products across all markets, ensuring cultural relevance and accessibility.

Game Producer

Software Engineer

• Architecting and implementing new games and features using PixiJS and other modern JavaScript technologies
• Optimizing performance and graphics rendering to ensure our games run smoothly across all devices
• Collaborating closely with Game Designers and Artists to translate creative visions into high-quality, scalable code
• Mentoring and guiding mid-level developers on PixiJS best practices and game development patterns
• Driving the adoption of new tools and techniques within our games and Development teams

Senior PixiJS Developer – Game Development

DevOps Engineer

• Ensure critical systems are always reliable, available, and performing
• Implement smart automation, monitoring, and incident response strategies
• Lead incident management and root cause analysis
• Set up and maintain monitoring systems and alerting systems
• Optimize resource usage for scalability and performance
• Collaborate with development teams for reliability of new features
• Document infrastructure and procedures