Customer Risk Specialist – Enhanced Due Diligence

tombola

Customer Risk Specialist managing end-to-end EDD processes at tombola. Addressing player risk and safeguarding practices while ensuring compliance with regulatory standards.

Posted 7/16/2026contractSunderland • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end Enhanced Due Diligence (EDD) process, with a strong focus on risk assessment, compliance, and customer protection. Proven ability to enhance customer outcomes through continuous improvement and effective communication with stakeholders.

Highest-signal resume keywords

Enhanced Due Diligence (EDD)Risk AssessmentCompliance ExperienceCustomer ProtectionStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk-Based Decision MakingSource of Funds ReviewSource of Wealth DocumentationFraud DetectionPolitically Exposed Persons (PEPs) Checks

Soft Skills

Attention to DetailProactive ApproachLogical Decision MakingAbility to PrioritizeCustomer Experience Focus

Tools & Technologies

Internal SystemsOpen-Source Research

Industry Keywords

Financial CrimeRegulatory ComplianceCustomer Journey ImprovementStakeholder CommunicationQuality Standards

About the role

Key responsibilities & impact

Manage the end-to-end EDD process, assessing risk, applying internal controls
Build detailed customer profiles using internal systems and open-source research
Make informed, risk-based decisions, escalating higher-risk or potentially fraudulent cases
Review source of funds and source of wealth documentation
Speak directly with players by phone, email and live chat to understand circumstances
Complete EDD checks for Politically Exposed Persons (PEPs) and sanctions matches
Handle referrals and escalations from across the business
Deliver an excellent customer experience while maintaining quality standards
Support the wider Risk & Safer Gambling Operations team as a subject matter expert
Look for opportunities to continuously improve both our processes and the player journey

Requirements

What you’ll need

Experience working in a risk-based, compliance, fraud, financial crime, customer protection or regulatory role
Excellent attention to detail and strong written and verbal communication skills
Logical, structured approach to decision making with confidence to justify recommendations
Ability to prioritise a busy workload and work effectively in a fast-paced environment
Confidence handling sensitive conversations with players and communicating with stakeholders
Proactive approach, taking ownership of cases from start to finish
Continuous improvement mindset with a desire to enhance customer outcomes and internal processes

Benefits

Comp & perks

Flexible working hours
Professional development opportunities