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Customer Service Advisor, Italian Speaking
tombolaCustomer Service Advisor supporting Italian players at UK's largest online bingo site. Resolving inquiries through phone and chat while ensuring an excellent customer experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and delivering exceptional customer experiences. Proficient in Italian, with the ability to communicate effectively and manage multiple tasks in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceItalian Language SkillsProblem SolvingStrong Communication SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Proactive Problem SolverWarm PersonalityTeam PlayerPassion for Helping People
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Contact Centre ExperienceCustomer IdentificationSafer Gambling ProcessesCustomer Experience
About the role
Key responsibilities & impact- Supporting players through both phone and live chat.
- Finding the right solution for every customer by listening, investigating and problem solving.
- Reviewing customer identification as part of onboarding new players.
- Helping to keep tombola a safe and responsible place to play by supporting our safer gambling processes.
- Delivering an awesome customer experience with every interaction.
Requirements
What you’ll need- Previous customer service experience, ideally within a contact centre or similar environment.
- Excellent Italian language skills, both written and spoken.
- Strong communication skills and confidence speaking with a wide range of people.
- A proactive problem solver who enjoys finding solutions.
- The ability to manage multiple tasks in a fast-paced environment.
- A warm, friendly personality with a genuine passion for helping people.
- A supportive team player who's always happy to help colleagues.
- Comfortable using Microsoft Office, including Excel, Word and PowerPoint.
- A desire to learn, develop and build a long-term career at tombola.
Benefits
Comp & perks- A supportive and friendly team
- Development opportunities
- Progression opportunities