Hospitality Operations Executive
Togather.com
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Tech Stack
About the role
- Act as the key operational point of contact between Togather and suppliers on live briefs, tenders and large events, managing our top cohort of suppliers
- Support Account Managers and Sales Execs by handling supplier-side details such as menus, pricing, packages, logistics and availability
- Coordinate suppliers for events to ensure they are fully briefed, prepared and set up for success
- Be “boots on the ground” where needed, supporting load-ins, supplier onboarding on site, and troubleshooting issues at events (without being a full event producer)
- Manage supplier fulfilment for large bids and enterprise clients, ensuring nothing falls through the cracks
- Be responsible for marketplace supply acquisition and onboarding, keeping your finger on the pulse of F&B industry trends to keep Togather’s supply base ahead of the curve
- Work cross-functionally with Finance, Sales and Ops to help resolve supplier support, payment, invoicing and admin issues
- Feed back supplier insights and recurring issues to improve systems, processes and tooling
- Occasionally representing Togather at supplier events, tastings, panels or industry moments (where appropriate)
Requirements
- Experience in hospitality, events, food & drink, venues or supplier-led businesses (chef, trader, ops, account support, junior producer, supplier management, etc.)
- A strong operational mindset, you enjoy getting into the detail and seeing things through to completion
- Confidence speaking with suppliers at their level about food, logistics, pricing and operations
- Excellent organisation and the ability to juggle multiple moving parts at once
- A proactive, problem-solving attitude, you don’t wait to be told what to fix
- Strong written and verbal communication skills
- Comfort using tools like CRMs, ticketing systems or ops platforms (Salesforce, Front, etc. a bonus but not essential)
- Data awareness and attention to detail, you understand how ops efficiency impacts commercial outcomes
- A genuine interest in food, drink and the events industry
Benefits
- Hybrid working - 3 days in the office
- Generous holiday allowance; 25 days (including a Christmas Closure) + bank holidays
- Enhanced Pension through salary sacrifice
- Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more
- Partnership with Code app: Significant discounts in a lot of London's best restaurants, bars and more
- Enhanced Mat & Pat leave
- Free coffee, beer, pizza and an overly stocked snack cupboard in the office
- Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year)
- A shiny new MacBook to work on
- Loads of invites to food-industry events (yes they do usually have free food)
- Dog-friendly office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
operational mindsetproblem-solving attitudeexcellent organisationstrong written communication skillsstrong verbal communication skills