TodayTix Group (TTG)

Associate Director – Supply Operations

TodayTix Group (TTG)

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $90,000 - $110,000 per year

Job Level

Senior

About the role

  • Own end-to-end operational outcomes for core areas of Supply Operations, with accountability for execution quality, speed, and scalability.
  • Work closely with peers across Supply Operations to align on standards, practices, and priorities, supporting consistent execution across markets.
  • Translate strategic priorities into concrete operational plans by sequencing work and allocating resources to ensure timely, reliable delivery.
  • Identify and eliminate sources of operational drag, including unnecessary handoffs, rework, and manual steps.
  • Identify and address systemic issues across event configuration, integrations, inventory management, and partner support - balancing short-term fixes with longer-term structural improvements.
  • Make clear, defensible operational decisions across a variety of partner types, sales models, and event formats.
  • Partner with Product and Data on tooling improvements, dashboards, and workflow enhancements that materially improve execution.
  • Define, evolve, and enforce SOPs, playbooks, and onboarding standards that support scale and consistency.
  • Monitor operational metrics, QA trends, and feedback loops, using data to diagnose issues and drive corrective action.
  • Coach managers and guide specialized or technical ICs, reinforcing accountability, quality standards, and speed of execution.

Requirements

  • 5–8+ years of experience in operations roles supporting complex, time-sensitive products or services in a tech-enabled environment.
  • Proven ability to own complex operational domains and improve them over time.
  • Strong systems thinking and comfort operating in ambiguity.
  • Experience partnering closely with Product, Engineering, or Data teams.
  • Clear, effective communication skills, particularly during change.
  • Comfort owning operational metrics and performance signals.
  • Demonstrated experience building and optimizing operational workflows, automations, and reporting using modern support, collaboration, and project management tools (e.g., Slack, Monday.com, Zendesk, or similar).
  • Experience working in ticketing platforms and/or discovery platforms such as Tessitura, Spektrix, AudienceView, and Fever preferred.
  • A pragmatic, collaborative leadership style.
  • Experience across live events, arts, entertainment, sports, or festival environments is a plus.
Benefits
  • Hybrid work environment (blend of in-office and at-home days)
  • Up to 4 weeks per year of flexible 'work from anywhere'
  • Healthcare, vision, and dental plans, with generous contributions from the company
  • Life and disability insurance
  • Paid Parental Leave
  • Generous 401(k) Matching
  • Flexible Paid Time Off
  • Free membership to One Medical Group & Employee Assistance Program
  • Annual Professional Growth Budget
  • Employee donation matching
  • Employee Referral Program
  • Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational outcomesinventory managementoperational metricsworkflow enhancementsSOPsplaybooksautomationsreportingsystems thinkingperformance signals
Soft Skills
clear communicationcollaborative leadershipcoachingaccountabilityproblem-solvingadaptabilitystrategic planningdecision-makingteam alignmentcomfort in ambiguity