TodayTix Group (TTG)

Implementation Manager

TodayTix Group (TTG)

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Own end-to-end implementation delivery – Drive the day-to-day execution of PxT client implementations from kickoff through go-live, ensuring timelines, scope, and quality standards are met.
  • Lead hands-on technical configuration – Build and configure client websites and microsites using proprietary tools, implement client-specific features, manage data migrations, and support system integrations.
  • Deliver client training and enablement – Develop and lead training sessions for operators and end-users, ensuring clients are confident using PxT’s ticketing and reporting tools.
  • Manage testing and quality assurance – Oversee QA and UAT processes to ensure all solutions meet PxT and client standards prior to launch.
  • Scope and control complex projects – Partner with the Director of Operations to break down large initiatives into clear tasks, milestones, and resourcing plans.
  • Identify and mitigate risk – Proactively surface technical and operational risks, track issues, and implement mitigation strategies to keep projects on track.
  • Act as a client-facing leader – Serve as a primary point of contact during implementation, translating client needs into clear technical requirements for internal teams.
  • Collaborate cross-functionally – Work closely with Product, Engineering, Sales, and Support to resolve blockers, clarify requirements, and ensure smooth post-launch transitions.
  • Support ongoing client success – Provide account support post-launch, monitoring performance, identifying optimization opportunities, and helping clients maximize platform value throughout their event cycles.
  • Support team development – Manage and mentor direct report through clear prioritization, regular feedback, and support for professional growth.

Requirements

  • 5+ years of experience in technical implementation, professional services, or solutions consulting within a SaaS or B2B technology environment.
  • Proven experience managing the full lifecycle of complex software implementations, from contract signing through go-live.
  • Strong technical aptitude with hands-on experience configuring complex platforms; experience with ticketing, CRM, or e-commerce systems is a plus.
  • Demonstrated project management expertise, including task definition, timeline ownership, and resource coordination.
  • Excellent client communication and training skills, with the ability to manage expectations and build trust.
  • A detail-oriented, proactive problem-solver with a strong track record of identifying and mitigating risk.
  • Experience in the arts, live events, or attractions industries is a bonus.
Benefits
  • Hybrid work environment (blend of in-office and at-home days)
  • Up to 4 weeks per year of flexible 'work from anywhere'
  • Healthcare, vision, and dental plans, with generous contributions from the company
  • Life and disability insurance
  • Paid Parental Leave
  • Generous 401(k) Matching
  • Flexible Paid Time Off
  • Free membership to One Medical Group & Employee Assistance Program
  • Annual Professional Growth Budget
  • Employee donation matching
  • Employee Referral Program
  • Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical implementationsoftware implementationsconfigurationdata migrationsquality assuranceUATproject managementrisk mitigationticketing systemsCRM systems
Soft Skills
client communicationtraining skillsproblem-solvingdetail-orientedproactivetrust buildingteam managementmentoringcollaborationexpectation management